Murex Application Support Engineer

Job Summary:

We are seeking a skilled Application Support Engineer to manage and maintain the Electronic Foreign Exchange (e-FX) Booking System and Channel Trading Platform for Bank Treasury operations. The ideal candidate will provide end-to-end support, ensuring system availability, performance, and reliability for treasury operations, while also addressing critical issues in a fast-paced financial environment.

Key Responsibilities:

1. System Support & Maintenance:
   • Provide L2/L3 support for the e-FX Booking System and Channel Trading Platform, ensuring high availability and smooth operations.
   • Monitor and troubleshoot real-time trading applications to address performance issues and system anomalies.
2. Incident & Problem Management:
   • Perform root cause analysis for recurring incidents and implement long-term fixes.
   • Resolve time-sensitive issues related to trade execution, booking discrepancies, and settlement processes.
3. Integration & Testing:
   • Collaborate with the development team to test and implement fixes or enhancements for the trading platform.
   • Support integration of the e-FX system with third-party applications like market data providers, liquidity providers, and settlement systems.
4. Automation & Process Improvement:
   • Automate repetitive tasks and monitoring processes to improve operational efficiency.
   • Optimize system performance by identifying bottlenecks and tuning configurations.
5. Stakeholder Communication:
   • Serve as the primary contact for traders, treasury teams, and other stakeholders during system issues or maintenance windows.
   • Document resolutions, technical processes, and best practices for knowledge sharing.

Required Skills and Qualifications:

1. Technical Expertise:
   • Strong experience in supporting trading systems, e-FX platforms, or treasury applications.
   • Proficiency in technologies such as ASP.NET Core, Web API, REST API, and middleware solutions.
   • In-depth knowledge of databases, including query optimization and stored procedures.
2. Financial Domain Knowledge:
   • Understanding of foreign exchange markets, trading workflows, and treasury operations.
   • Experience with trade lifecycle management, including execution, booking, and settlement.
3. Integration & Messaging:
   • Experience with FIX protocol, SWIFT messages, and market data feeds from providers like Reuters or Bloomberg.
   • Familiarity with message brokers such as Kafka, RabbitMQ, or IBM MQ.
4. Soft Skills:
   • Strong problem-solving and analytical skills, with the ability to work under pressure in time-sensitive environments.
   • Excellent communication and collaboration skills to liaise with technical teams and business users effectively.

Preferred Qualifications:

• Experience with electronic trading platforms like Murex, Calypso, or Wallstreet Suite.
• Knowledge of microservices architecture and distributed systems.
• Exposure to regulatory compliance requirements for financial systems.
• Certification in cloud technologies (e.g., AWS, Azure) or financial domain expertise.

Education:

• Bachelor’s degree in Computer Science, Information Technology, Finance, or a related field.

Skills

Process Improvement, High Availability, Root Cause Analysis, Information Technology, Soft Skills, RabbitMQ, Trading System, Problem Management, Application Support, API