ISP Technician- Mombasa

Qualifications

• Minimun Certificate in Fiber optics or related field.
• Atleast 1+ years of experience in a similar role.
• Basic understanding of fiber network concepts.
• Proficiency in fiber handling & maintenance.
• Strong problem-solving skills and technical expertise.

Key Responsibilities:

• Installing and terminating fiber optic cables and other network equipment.
• Resolving Loss of Service and Connections within SLA. Ensure tickets are updated timely and closed with clears once resolved.
• Observing Health & Safety guidelines and ensuring quality assurance throughout the implementation and maintenance period.
• Educating clients on basic troubleshooting processes and answering fiber optic related questions from customers.
• Individuals will work as a team with other technicians and NOC personnel and report to field supervisors.
• Fiber link faulting and faults resolutions within the Service Level Agreement SLA.
• Splicing fiber optics at various fiber distribution hubs, troubleshooting and testing fiber links with a light source, optical power meters and an OTDR.
• Providing timely updates on fiber faults to the NOC personnel and ensuring excellent customer service to the client.
• Any other duty that may be assigned from time to time.