IT Systems Analyst

Location: Onsite at the New Orleans, LA, Birmingham, AL, Nashville, TN, Knoxville, TN, Charlotte, NC, Raleigh, NC, or LaFayette, LA location.

Summary:

This role joins the Packaged Business Solutions team supporting vendor-backed Corporate Systems for external and internal platforms. Serves as the lead technical support resource and primary liaison with business partners and vendors to troubleshoot issues and maintain a stable environment. Responsibilities include planning/coordinating vendor implementations, upgrades, releases, and unplanned patches while adhering to change-management policies and ensuring vendor compliance. Also owns the break/fix lifecycle: triaging, diagnosing, and resolving incidents within SLAs; coordinating vendor escalations; leading root-cause analysis and post-incident reviews; implementing fixes; and updating knowledge articles. Partners closely with business, applying analysis skills (requirements, process mapping, testing, UAT). Success requires curiosity, a growth mindset, and learning new applications and technologies; on-call support may be required for critical incidents.

Required Qualifications:

• Prior experience working in a dynamic, fast-paced environment
• College Degree in related field of study or equivalent experience
• Strong Business Analyst skills
• Sound knowledge of System’s Development Lifecycle
• Demonstrate expert technical knowledge and in-depth knowledge of network, server, database, and client configurations.
• Knowledge of Microsoft Server operating systems
• Knowledge of Microsoft SQL Server

Preferred Qualifications:

• Bank technology experience is a plus
• Familiar with our SDLC, change management, incident/problem management, and release practices; knows how to navigate governance, security reviews, and approvals.
• Ability to collaborate with leaders of the organization, vendors, consultants, other technology teams, and/or business users
• Ability to work well under pressure as well as the ability to organize and prioritize tasks to manage multiple projects simultaneously
• Familiar with our SDLC, change management, incident/problem management, and release practices; knows how to navigate governance, security reviews, and approvals.
• Ability to work independently or as part of a team under general supervision
• Champions innovation from conception to implementation
• Exposure to vendor documents (RFPs, SOWs, contracts, maintenance agreements, etc.)