Account Manager

Location: Germany (Remote with Travel)

Employment Type: Full-time

About First Orion

First Orion is a telecommunications technology company focused on restoring trust and transparency to phone communications. Founded in 2008 and headquartered in North Little Rock, Arkansas, USA, First Orion provides solutions that protect consumers from scam and spoofed calls while enabling businesses to deliver trusted, branded calling experiences.

With teams across North America, Europe, and the Middle East, First Orion operates in a highly collaborative, distributed environment that brings together world-class engineering, operations, and customer-focused talent. This role will work closely with colleagues across multiple regions, contributing to products and services that help millions of consumers and businesses communicate with confidence.

The Opportunity

First Orion is seeking a commercially driven Account Manager (m/f/d) to expand our presence with enterprise customers in Germany. This new-business-focused role combines business development, enterprise sales, and account management. The Account Manager will identify and develop prospective customers, lead opportunities through the sales cycle, and establish relationships that support long-term customer growth.

The ideal candidate is fluent in German and English and has hands-on experience selling SaaS, CPaaS, cloud communications, telecommunications, or related technology solutions to German companies. This person will be comfortable prospecting for new business, engaging business and technical stakeholders, and working toward a defined sales target in collaboration with colleagues across Europe, the Middle East, and North America.

This is an individual contributor role with no direct people management responsibilities. This role reports directly to the EMEA Managing Director.

What you’ll be doing:

• Build and manage a pipeline of new business opportunities with enterprise customers in Germany.

• Prospect strategically through outbound outreach, referrals, professional networks, industry events, partnerships, and other relevant channels.

• Lead discovery conversations to understand customer objectives, business challenges, technical requirements, buying processes, and decision criteria.

• Position First Orion’s SaaS and CPaaS solutions in a clear, business-focused way that connects product capabilities to customer outcomes.

• Own opportunities through the full sales process, including qualification, stakeholder engagement, solution alignment, proposal development, commercial discussions, and close.

• Develop trusted relationships with business, commercial, procurement, and technical stakeholders across prospective customer organizations.

• Partner with internal product, technical, marketing, operations, and leadership teams to develop customer-specific solutions and proposals.

• Maintain accurate pipeline activity, forecasts, next steps, and customer information in the company’s sales systems.

• Meet or exceed established sales targets and performance expectations.

• Support a smooth transition from prospect to customer and continue nurturing relationships to identify future growth opportunities.

• Monitor the German market, competitive activity, customer needs, and relevant telecommunications and cloud communications trends.

What you’ll need:

• 5+ years of experience in B2B business development, enterprise sales, account management, or a blended commercial role.

• Demonstrated experience selling SaaS, CPaaS, cloud communications, telecommunications, or closely related technology solutions.

• Experience selling to German companies and navigating enterprise buying processes.

• Professional fluency in German and English, with strong written and verbal communication skills in both languages.

• A track record of building new opportunities, managing a sales pipeline, and working toward revenue or sales targets.

• Ability to translate technical concepts into clear business value for business and technical stakeholders.

• Strong discovery, presentation, negotiation, relationship-building, and follow-through skills.

• Ability to work independently while collaborating effectively across a geographically distributed organization.

• A proactive, organized, and customer-focused approach with the ability to manage multiple priorities.

Bonus Points:

• Established relationships or market knowledge within German enterprise, telecommunications, or cloud communications sectors.

• Experience selling complex solutions that require coordination with product or technical teams.

• Familiarity with consultative, solution-based, or value-based selling approaches.

• Experience supporting customers across the broader DACH or European market.

• Knowledge of branded calling, call authentication, fraud prevention, telecom networks, or customer communications technology.

This is a full-time position based in Germany and primarily follows local German business hours. Occasional flexibility may be required to support customer meetings, commercial activities, project coordination, and collaboration across time zones.

Compensation will include a base salary and commission tied to agreed sales targets. Specific compensation details will be discussed during the recruitment process and will depend on the candidate’s experience and qualifications.

Our work environment is energetic, focused, fun, and collaborative. We've created a unique culture built on trust, transparency, and empowerment, where employees are encouraged to take ownership, make decisions, and contribute to the success of the business. Our team is passionate about what we do and driven to make a meaningful impact every day. At First Orion, everyone plays an important role in the bigger picture.

Applicants must have the legal right to work in Germany. Working hours and employment terms will comply with applicable German employment laws and regulations.

First Orion is committed to providing equal employment opportunities and fostering an inclusive workplace. We welcome applications from all qualified individuals regardless of gender, age, disability, ethnic origin, religion or belief, or sexual identity.