Operations & Services Coordinator - Umhlanga

Purpose of the Role

• The Operations & Services Coordinator is responsible for the operational administration, service delivery coordination, project tracking and billing support functions of the AT Hybrid Datacentre business unit. The role ensures efficient coordination between engineers, sales teams, finance departments, vendors and customers while maintaining operational visibility across projects, managed services and support engagements.

Key Responsibilities

Operational Coordination

• Coordinate day-to-day activities within the AT Hybrid Datacentre team.

• Schedule engineers for customer engagements, project work and onsite activities.

• Coordinate internal team meetings and maintain action registers.

• Monitor workload allocation and resource availability.

• Track operational risks, escalations and outstanding actions.

Service Billing Administration

• Prepare monthly service billing schedules.

• Validate engineer timesheets and billable hours.

• Track customer purchase orders and invoicing requirements.

• Maintain service consumption and billing records.

• Liaise with finance teams to ensure timely billing and revenue recognition.

Project Administration

• Maintain project action registers and status reports.

• Monitor delivery milestones and customer commitments.

• Track Statements of Work, proposals and customer approvals.

• Ensure project documentation is updated and maintained.

• Support project managers and engineering teams with administrative requirements.

Opportunity & Pipeline Support

• Maintain opportunity tracking reports.

• Monitor progress of customer opportunities.

• Follow up on technical deliverables required for sales opportunities.

• Coordinate feedback between account managers and technical teams.

• Generate management reports on pipeline status.

Training & Logistics Coordination

• Coordinate technical training attendance and registrations.

• Arrange travel, accommodation and logistics for engineers.

• Manage approval processes related to training and operational expenses.

• Maintain training and certification records.

Stakeholder Management

• Act as the primary coordination point between:

• AT Hybrid Datacentre Engineers

• Account Managers

• Finance Teams

• Vendor Partners

• Customers

• Internal Shared Services Teams

Reporting & Administration

• Produce weekly operational reports.

• Maintain project and opportunity tracking systems.

• Track customer escalations and follow-up activities.

• Prepare management dashboards and operational summaries.

Required Skills

• Strong administrative and operational coordination capability.

• Excellent Microsoft Excel and reporting skills.

• Experience with project tracking and service management processes.

• Strong organisational and time management skills.

• Ability to coordinate multiple stakeholders simultaneously.

• Excellent written and verbal communication skills.

• High attention to detail.

• Experience working in an IT services or managed services environment.

Preferred Experience

• 3-5 years in IT operations administration, service coordination or project coordination.

• Exposure to datacentre, infrastructure, cloud or managed services environments.

• Understanding of billing, invoicing and purchase order processes.

• Familiarity with Microsoft 365, Teams, SharePoint and service management platforms.