Regional Patient Financial Advocate

Job Title: Regional Patient Financial Advocate (Associate)

Location: Hybrid- WFH/Miami- Miami Beach

Job Summary:

The Regional Patient Financial Advocate (Associate) plays a crucial role in assisting patients with their financial needs related to Medicaid enrollment. This position requires a deep understanding of Medicaid processes and regulations to effectively guide patients through the enrollment process, ensuring they receive the benefits they are entitled to. The ideal candidate will demonstrate strong communication skills, empathy, and a commitment to patient advocacy.

Responsibilities:

• Assist patients in understanding Medicaid eligibility requirements and the enrollment process.
• Conduct thorough assessments of patients' financial situations to determine eligibility for Medicaid.
• Provide guidance and support to patients in completing Medicaid applications and necessary documentation.
• Maintain up-to-date knowledge of Medicaid policies, procedures, and changes in legislation.
• Collaborate with healthcare providers and community organizations to facilitate patient access to Medicaid services.
• Follow up with patients to ensure successful enrollment and address any ongoing financial concerns.
• Document all interactions and maintain accurate records of patient cases.
• Participate in training and development opportunities to enhance knowledge and skills related to Medicaid enrollment.

Mandatory Skills:

• Strong knowledge of Medicaid enrollment processes and regulations.
• Excellent communication and interpersonal skills, with the ability to empathize with patients.
• Proficient in using computer systems and software for documentation and case management.
• Strong analytical skills to assess patient financial situations accurately.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Skills:

• Experience in a healthcare or financial advocacy role.
• Familiarity with other public assistance programs and resources.
• Knowledge of healthcare billing and insurance processes.
• Fluency in additional languages is a plus.

Qualifications:

• Bachelor's degree in healthcare administration, social work, finance, or a related field.
• Minimum of 2 years of experience in Medicaid enrollment or patient financial advocacy.
• Certification in healthcare financial counseling or a related area is preferred.
• Strong commitment to patient advocacy and ethical standards in financial practices.