Director Information Technology I

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Job Title

We are seeking a strategic and execution-focused Director, Manufacturing Processing Tools to lead the teams responsible for the applications and platforms that support day-to-day manufacturing operations. This role is accountable for the leadership, strategy, delivery, and continuous improvement of critical systems that enable efficient, reliable, and scalable manufacturing processing across our facilities.

The Director will lead the development and support of tools and services that power job scheduling, job tracking, inventory management, reporting services, capacity planning, manufacturing planning, and operational modeling. This leader will work closely with manufacturing operations and cross-functional partners to ensure technology solutions are aligned to operational priorities, improve visibility and automation, and help facilities maximize performance, throughput, and service delivery.

This role requires a strong balance of people leadership, application ownership, and operational partnership. The ideal candidate brings experience leading high-performing teams, owning business-critical application portfolios, and translating operational needs into practical, scalable technology solutions.

What you’ll do:

• Lead and develop the teams responsible for manufacturing processing tools and platforms, fostering a culture of accountability, collaboration, continuous improvement, and operational excellence.
• Own the strategy, roadmap, and ongoing performance of applications supporting manufacturing operations, including job scheduling, job tracking, inventory, reporting services, capacity planning, manufacturing planning, and modeling.
• Partner closely with manufacturing operations leaders to understand day-to-day challenges, identify opportunities to improve the use of technology, and deliver solutions that enhance efficiency, visibility, and control.
• Ensure manufacturing processing systems are reliable, scalable, secure, and well-supported to meet the demands of critical daily operations.
• Drive application enhancements, process automation, and workflow improvements that reduce manual effort, strengthen controls, and improve operational outcomes.
• Lead prioritization across enhancements, defects, support needs, and modernization efforts, balancing strategic initiatives with the needs of daily production operations.
• Act as the primary technology leader for this application portfolio, ensuring business needs are translated into clear priorities, delivery plans, and sustainable solutions.
• Oversee the design, development, implementation, support, and continuous improvement of manufacturing processing applications and related services.
• Establish and monitor key performance indicators related to application stability, operational efficiency, processing accuracy, inventory integrity, planning effectiveness, and team execution.
• Partner with engineering, infrastructure, information security, ERP, and business teams to ensure solutions meet technical standards and operational requirements.
• Support incident response, issue escalation, root cause analysis, and recovery planning for systems that impact manufacturing operations.
• Use data, reporting, and operational insights to identify trends, inform decision-making, and support capacity planning, manufacturing planning, and future-state operational needs.
• Build strong relationships with stakeholders across facilities and corporate functions, serving as a trusted partner in improving how technology supports manufacturing execution.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you’ll need to have:

• 8+ years of experience in technology leadership, application delivery, manufacturing systems, operations technology, or related roles.
• Demonstrated experience leading and developing teams responsible for business-critical applications in a manufacturing, production, operations, or similarly high-availability environment.
• Strong experience owning application portfolios and driving strategy, delivery, support, and continuous improvement for operationally critical systems.
• Proven ability to partner effectively with operations leaders and translate business needs into scalable technology solutions that improve day-to-day execution.
• Experience supporting or delivering systems related to ERP, manufacturing planning, scheduling, workflow management, inventory control, reporting, operational planning, or automation.
• Strong understanding of application lifecycle management, production support, issue resolution, and change management in a fast-paced operational environment.
• Experience working with enterprise technologies and platforms that support high-volume operational processing.
• Excellent leadership, communication, and organizational skills, with the ability to influence across technical and operational teams.
• Demonstrated ability to use metrics and insights to drive decisions, improve performance, and deliver measurable business outcomes.

Experience that would be great to have:

• Experience supporting manufacturing processing, production operations, print/mail, or other transaction-intensive operational environments.
• Experience with ERP platforms, manufacturing systems, and integrated operational technologies.
• Familiarity with Oracle RAC, database technologies, and highly available environments supporting critical operational systems.
• Familiarity with platforms and tools used for workflow automation, production monitoring, reporting, capacity planning, and manufacturing planning.
• Experience with application modernization, platform simplification, or transformation of legacy operational systems.
• Knowledge of systems integration across manufacturing, ERP, inventory, enterprise, and reporting platforms.
• Experience working in environments where uptime, throughput, accuracy, and service commitments are critical to business success.
• Strong understanding of operational controls, resiliency planning, and incident management best practices.
• A data-driven mindset with a focus on operational excellence, continuous improvement, and practical problem-solving.
• A collaborative leadership style with a passion for building strong teams and helping operations teams get the most value from technology.

Preferred leadership profile:

• Strategic thinker with a hands-on, practical approach to execution
• Strong people leader who develops talent and builds high-performing teams
• Effective partner to operations leaders and cross-functional stakeholders
• Clear communicator who can align teams around priorities and outcomes
• Continuous improvement mindset with a focus on reliability, efficiency, and scale

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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