FTS EUC - Field Support Specialist

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We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About your role:

As part of Fiserv Technology Services, you will be responsible for providing superior IT support for production floor endpoints manufacturing products for Output Solutions. In addition, you will provide end-user computing support and services, working with the latest hardware and software technologies. Technologies include PC, Print, Mobility and telecommunications. You will utilize system management tools and ITIL Service Delivery processes to deliver first class service and support. Duties may also include application support, participation in projects as needed and utilization of an Incident and Service Request Management system for logging, tracking, and communication of technical support issues. To succeed in this role, you should be an excellent communicator and be able to build strong working relationships with Fiserv executives and associates.

What you’ll do:

• Install and support of end user devices including PC’s, LAN/WAN, printers, and other peripherals
• Install, support and maintain PC applications in a Windows 10 Active Directory environment. Software includes Operating Systems, Office 365, Endpoint Security, VPN, System Management tools and various business unit software titles.
• Administration of system management tools and applications such as SCCM, for the purpose of ensuring the secure and reliable operation of technology.
• Maintain proper documentation, as required by the leadership of Corporate Systems, to properly track the status of all service calls, to assist the helpdesk in providing prompt response to users, and report on the progress of duties related to project participation.
• Support and participate in the continuous assessment and improvement of the quality of care and services provided.
• Participate in the delivery of project objectives as directed.
• Work closely with Output Solutions architects, technical engineers and business operation leaders to support their needs.
• Performs other duties as required.

Experience you’ll need to have:

• 3+ years of experience in a technical support position providing end user computing support.
• 3+ years of experience building, deploying, and troubleshooting PC equipment in a corporate environment.
• Ability to stand for extended periods of time, lifting (up to 40 lbs), & crouching (beneath desks/machines)
• High School/GED Diploma.

Experience that would be great to have:

• Bachelor’s degree in computer science, information systems, or a related field, or an equivalent combination of education, work, or military experience.
• Printer maintenance experience a plus.

Important info about this role:

• In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.

Important information about this role:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity.

How you’ll work:

• This role requires use of a computer and audio equipment.
• This role requires being on call during non-standard and/or overnight hours on a rotational basis.

Salary Range

These pay ranges apply to employees in Virginia and Maine. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Pleasedo not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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