FTS Network Services - Network Operations Lead
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Job Title
FTS Network Services - Network Operations LeadDetailed Job Description
Work Location - Pune OR Noida
Experience - 8-12 Years
Mandatory Skills - Network Operations Center Engineer, Versa / Cisco SD-WAN, Arista, Juniper, Firewalls, Cloud (AWS/Azure), Load Balancer
What does a great “Network Operations” do in Fiserv?
As a Network Professional, you will be a part of the Fiserv’s Network Operation Center (NOC) team responsible for Monitoring and troubleshooting hybrid Network Infrastructure for Fiserv external customers and Internal users. Working closely with internal technology teams, the Network Professional will lead the technical effort to identify, troubleshoot and fix infrastructure issues after gathering facts and forensics ,which meets the requirements of the business defined in SOP.A high degree of collaboration with other technical teams is required to provide right level of agility within a defined delivery process.
In addition to core operational responsibilities, the role will contribute to automation, operational efficiency, and AI-driven initiatives that support the continued evolution of Network Operations capabilities.
The role is required to be performed from Fiserv India offices providing overlap with US working hours, hence working in follow the sun model. The role requires to work weekend also as we are in 365x12x7 support model .
What you will do:
- Work on a diverse enterprise infrastructure environment, including Versa/Cisco SD-WAN, Arista, Juniper, F5, and Citrix NetScaler platforms, with foundational knowledge of Palo Alto and Cisco ASA security technologies.
- Investigate and restore network services across on-premises, AWS, and Microsoft Azure environments, collaborating with cross-functional teams during incidents, changes, maintenance activities, and root cause analysis (RCA).
- Monitor a vast hybrid infrastructure using Fiserv defined tools. Collaborate with cross-functional Tech teams to isolate, troubleshoot and fix the Network related issues.
- Deep dive into complex ongoing issues and provide inputs to fast track the resolution.
- Will jump on technical bridge calls and gather the information needed to investigate the high sev issues.
- Participate in inter-departmental planning meetings on suggested solutions for existing issues as well as systemic and process improvements.
- Work with different vendors- for circuit issues like AT&T, Lumen, Verizon, Park plaza, TATA, Airtel etc.
- Diagnose, troubleshoot, and escalate Network issues in a timely manner.
- Participate in automation initiatives to improve operational efficiency, reduce manual effort, and enhance service reliability.
- Contribute to the development and enhancement of operational runbooks, troubleshooting workflows, and knowledge management practices.
- Support initiatives involving automation, AIOps, and AI-assisted operational capabilities for incident triage, troubleshooting, alert analysis, and operational insights.
- Collaborate with engineering and platform teams to identify opportunities where automation and AI technologies can improve operational effectiveness and customer experience.
What you will need to have:
A successful Network Professional Engineer will possess the following key skills/behaviors:
- Strong knowledge of enterprise networking technologies, including LAN/WAN, routing, switching, MPLS, BGP, OSPF, VPN, and SD-WAN solutions, with hands-on exposure to Cisco, Arista, Juniper, Versa SD-WAN, and Cisco Viptela SD-WAN environments.
- Experience with network security and application delivery platforms, including F5 BIG-IP, Citrix NetScaler, Palo Alto, and Cisco ASA, with an understanding of load balancing, traffic management, firewall policies, NAT, and VPN technologies.
- Ability to monitor, troubleshoot, and resolve complex network incidents across data center, WAN, Internet, cloud, and hybrid infrastructure environments while ensuring high availability and operational excellence.
- Working knowledge of Checkpoint /Juniper /Palo Alto Firewalls is a plus.
- Excellent oral, written, analytical skills.
- Knack of providing Top Notch network Skills combined with excellent troubleshooting
- Ability to communicate with Business unit management and/or their clients disseminating information relevant to the client in a clear and concise manner.
- Resolving incidents deals with difficult situations, bringing professionalism and tact during stressful circumstances, while representing the team with quality.
What would be great to have:
- Willingness and capability to quickly learn new technologies required for accomplishing Operational goals
- Extensive troubleshooting and analytical thinking skills
- Capable of exercising discretion and independent judgment
- Scripting skills: Python for automation, Use of Gen AI in Network Infrastructure
- Exposure to network automation, observability platforms, AIOps, or Generative AI technologies.
- Interest in leveraging AI-assisted troubleshooting, incident analysis, and operational workflows within Network Operations environments.
- Experience contributing to automation initiatives, process improvements, or operational transformation programs.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Diversity and Inclusion:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
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