Manager Business Intelligence & Analytics

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About your role:

Lead business intelligence and analytics activities supporting a strategic client relationship by delivering executive reporting, performance insights, and business intelligence solutions. Partner with client stakeholders and cross-functional teams across relationship management, operations, finance, compliance, product, and technology to translate complex data into actionable business recommendations that support client satisfaction and business growth.

What you'll do:

• Lead reporting and business intelligence activities supporting strategic client programs and portfolio performance.
• Develop and maintain executive dashboards, scorecards, key performance indicator reporting, and performance management reporting.
• Deliver weekly, monthly, quarterly, and annual business reviews, reporting packages, and performance analysis.
• Partner with client stakeholders to understand reporting requirements and translate business needs into analytical solutions.
• Analyze operational, financial, compliance, servicing, and transaction data to identify trends, risks, and opportunities.
• Establish and maintain metric definitions, reporting governance, and data quality standards.
• Conduct ad hoc analysis and investigations related to business performance, operational incidents, and emerging issues.
• Partner with operations, finance, compliance, product, technology, and relationship management teams to support data-informed decisions.
• Present analytical findings, business insights, and recommendations to senior leadership and client stakeholders.
• Support forecasting, business planning, capacity analysis, and performance measurement initiatives.
• Identify opportunities for reporting automation, process improvement, and enhanced self-service analytics.
• Document reporting methodologies, business logic, analytical assumptions, and governance processes.
• Influence the development and enhancement of reporting tools, dashboards, and business intelligence capabilities.
• Support audit, risk, regulatory, and compliance reporting requirements as needed.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 6+ years of experience in business intelligence, analytics, reporting, financial analysis, consulting, or related disciplines.
• 6+ years of experience developing executive reporting, dashboards, scorecards, and performance management reporting for business stakeholders.
• 6+ years of experience using SQL to analyze, interpret, and validate large datasets in support of business decisions.
• Experience analyzing operational, financial, transaction, compliance, or servicing data to identify trends, risks, and opportunities.
• Experience presenting complex analytical findings to business leaders, executives, and client stakeholders.
• Experience managing cross-functional initiatives and stakeholder relationships across business and technology teams.
• Bachelor’s degree in business, finance, economics, analytics, information systems, mathematics, statistics, or a related field, or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

• Experience in payments, banking, financial technology, financial services, or card program environments.
• Experience supporting large enterprise clients or strategic partnerships.
• Experience with Snowflake, Power BI, Tableau, Looker, or similar business intelligence platforms.
• Experience with Python or similar analytical tools.

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Pleasedo not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.