Product Manager, Card Not Present Payments

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Job Title

As a Sr. Product Manager you’ll drive the strategy, execution, and continuous optimization for key features within Clover’s Card Not Present (CNP) payments portfolio, including e-commerce APIs and integrations, alternative payment methods, authorization optimization, and payment system compliance.

This is an individual contributor role at the heart of Clover’s omnichannel strategy, focused on expanding merchant features, growing transaction volume, and delivering seamless digital payment experiences. You’ll work closely across engineering, product design, product marketing, developer relations, and sales channels to build and scale market-leading solutions.

Product Strategy

• Contribute to the card-not-present payment product strategy aligned with Clover’s overall mission, target vertical markets, and growth objectives.
• Execute on the product vision and feature roadmap across Clover’s e-commerce, mobile, and API/SDK capabilities, addressing merchant needs and market opportunities.
• Help identify emerging trends and technologies in online payments and alternative payment methods to drive competitive differentiation.
• Define our e-commerce integrations and developer partner strategy spanning key platforms and third-party developer solutions.
• Present product feature updates, performance metrics, and feature roadmaps to cross-functional stakeholders and leadership.

Product Development & Roadmapping

• Drive the end-to-end product development lifecycle from ideation through launch, ensuring timely, high-quality delivery of secure, scalable online payment capabilities.
• Develop deep understanding of Clover’s target merchant segments (restaurant, retail, services, healthcare) and translate segment-level needs into CNP product roadmaps.
• Collaborate with engineering, architecture, and design teams to define technical requirements and payment API/SDK specifications.
• Manage semi-annual card brand compliance mandates, PCI requirements, and regional payment and security rules.
• Translate product delivery into measurable revenue growth, high-margin transaction volume, and improved authorization rates.

Go-To-Market

• Partner closely with product marketing, commercialization, sales channels, and developer relations to train sales teams and educate the market on Clover's CNP capabilities.
• Collaborate with developer outreach and partner teams to support third-party developers building on Clover e-commerce APIs.

Customer Focus

• Help conduct in-depth market and user research to understand merchant and consumer pain points and the competitive landscape.
• Gather and analyze customer feedback, operational data, decline rates, fraud rates, and other data to understand opportunities for improvement.
• Ensure high levels of customer satisfaction and retention by delivering secure, compliant, and reliable payment experiences.

What You Will Need to Have:

• 5+ years of product management experience, with at least 3 years dedicated to card-not-present payments, e-commerce, or payment gateway solutions.
• Deep knowledge of developer APIs, RESTful web services, and mobile SDKs for e-commerce integration.
• Thorough understanding of the online payments ecosystem - acquirers, gateways, fraud management, PCI compliance, etc.
• Familiarity with alternative payment methods, including Pay by Bank, digital wallets, and Buy Now Pay Later solutions.
• Strong analytical and commercial instincts - comfortable with market sizing, cost-benefit tradeoffs, build/buy/partner decisions, and business case development.
• Strong cross-functional collaboration skills; able to partner effectively with engineering, design, sales, operations, and marketing teams.

What Is Nice To Have:

• Experience with SMB or merchant-facing products strongly preferred.
• International product experience (EMEA, APAC, or LATAM) a plus.
• Bachelor’s degree required; MBA or engineering background a plus.

How you’ll work:

This role is on-site. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity. This role requires use of a computer and audio equipment.

Visa Sponsorship

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

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