Technical Business Analysis - Sr Professional I

Calling all innovators - find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About your role:

You will define and support high-quality software solutions across the delivery lifecycle at Fiserv, from requirements and functional design through basic testing and implementation support. In this role, you will work independently on complex initiatives, partnering with product, business, client, and delivery teams to translate validated needs into clear solution artifacts. This is a non-coding role focused on requirements analysis, functional solution design, and quality delivery support.

What you’ll do:

• Partner with product, business, and client teams to elicit, analyze, and document requirements and translate them into functional solution designs.
• Create, refine, and maintain features and user stories in Jira, including descriptions, acceptance criteria, dependencies, and traceability to requirements.
• Define and guide solution outcomes across technology, process, data, and user impacts to align with product strategy and delivery objectives.
• Contribute across the delivery lifecycle through functional design, test scope definition, defect analysis, implementation support, and basic testing as required.
• Produce and review use cases, process maps, workflow diagrams, data-flow diagrams, BPMN diagrams, and functional design documentation.
• Identify delivery risks, requirement gaps, and dependencies early and drive them toward timely resolution.
• Review solution artifacts and support quality, consistency, and completeness across team deliverables.
• Collaborate with technical, business, and product stakeholders across multiple levels of the organization.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you’ll need to have:

• 4+ years of experience in business analysis, requirements analysis, functional solution design, or related software product delivery disciplines.
• 4+ years of experience in creating and maintaining features and user stories in Jira.
• 4+ years of experience in defining acceptance criteria, managing requirement traceability, and documenting dependencies across delivery artifacts.
• 4+ years of experience in creating and reviewing use cases, process maps, BPMN diagrams, workflow diagrams, data-flow diagrams, and functional design documentation.
• 4+ years of experience in supporting software delivery through test scope definition, defect analysis, implementation support, and basic testing.
• 4+ years of experience in Agile delivery environments using Jira, Confluence, Microsoft Word, Excel, PowerPoint, and Visio.
• 4+ years of experience in solution analysis across technology, data, process, and user impacts in enterprise software delivery.
• 4+ years of equivalent combination of educational background, related experience, and/or military experience

Experience that would be great to have:

• Bachelor’s degree or equivalent work experience and/or relevant certifications.
• Experience supporting banking, payments, or financial technology solutions.
• Experience mentoring other professionals or reviewing team deliverables for quality and completeness.
• Experience working independently in complex, client-facing delivery environments.
• Experience facilitating stakeholder discussions across business, product, and technology teams.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.