MIS & IT Manager

MIS & IT Manager

Role Summary

The MIS & IT Manager is a senior

role responsible for overseeing both Management Information Systems and the

broader IT infrastructure and support team. This role ensures that information

systems and IT services are aligned with business goals, secure and reliable,

and that the technology environment empowers efficient operations, data-driven

decision-making, and overall business continuity.

Key Responsibilities

• Develop a strategic roadmap for

  MIS and IT aligned with company objectives.

• Oversee operation, maintenance,

  and enhancement of MIS systems (ERP, CRM, reporting, dashboards,

  ticketing, etc.).

• Lead, manage, coach, and develop

  the IT team (support, infrastructure, network, database) - hiring, setting

  performance goals, monitoring, development.

• Ensure data integrity, security,

  availability, and accuracy across all systems.

• Oversee IT policies, standards,

  procedures, disaster recovery, backup, business continuity.

• Manage vendor relationships for

  hardware, software, and services; evaluate, negotiate, and oversee

  contracts/licensing.

• Collaborate with other

  departments (Operations, HR, Finance, etc.) to identify technology needs,

  drive system/process improvement, and ensure appropriate support.

• Ensure effective monitoring of

  system performance, usage, and capacity, and proactively plan upgrades and

  resource scaling as needed.Oversee helpdesk/support operations: ensure

  issues are resolved promptly, SLAs maintained, user satisfaction.

• Ensure compliance with relevant

  regulations (data protection, cybersecurity standards, licensing).

• Ensure proper

  execution of equipment

  inventory, lifecycle management, and asset tracking processes to maintain

  accurate records and support optimal resource utilization

Duties

• Lead the implementation,

  configuration, maintenance, and upgrading of MIS and IT infrastructure,

  including servers, networks, endpoints, and cloud services.

• Plan & manage IT budget

  including forecasting hardware/software refresh, operating costs,

  staffing.

• Lead projects: MIS

  implementations, system integrations, migrations, enhancements.

• Prepare and deliver management /

  executive reports: system performance, incidents, usage stats, project

  status.

• Identify technology risks,

  vulnerabilities, and ensure mitigation (patch management, access control,

  monitoring).

• Oversee user training, develop

  documentation, and ensure that staff understand and use systems properly.

• Ensure business continuity plans

  and disaster recovery processes are in place and regularly tested.

Requirements

1 Knowledge

• Deep understanding of enterprise

  systems: ERP, CRM, trouble-ticketing systems, reporting platforms.

• Strong knowledge of IT

  infrastructure: network architecture (Ethernet, wireless), servers

  (Linux/Windows), cloud services, storage.

• Information security best

  practices (encryption, access control, audit logs, secure configurations).

• Data governance, data quality,

  database systems (e.g., relational DBs), data warehousing, business

  intelligence tools.

• Understanding of regulatory

  compliance (data privacy, software licensing).

2 Skills

• Leadership & team management:

  hiring, mentoring, performance evaluation.

• Project management: planning,

  scheduling, resource allocation.

• Analytical thinking &

  business / system analysis: translating business requirements into

  technical specs.

• Problem solving &

  troubleshooting at systems level.

• Communication skills: able to

  explain technical matters to non-technical stakeholders.

• Technical: SQL, system

  integration, network management, server administration, OS (Linux,

  Windows), cloud platforms, backup/disaster recovery.

3 Experience

• Minimum 5-7 years in IT /

  MIS roles with increasing responsibility.

• At least 2-3 years leading

  a team (IT support / infrastructure / software).

• Hands-on experience with

  implementation of ERP/CRM or comparable large systems.

• Experience managing system

  integrations, migrations, and cross-departmental IT projects.

• Prior experience ensuring IT

  security, data governance, regulatory compliance.

4 Other Qualifications

• Bachelor’s degree in Computer

  Science, Information Systems, Engineering, or related field. Master’s or

  relevant certification is a plus.