IT Support Engineer

IT Support Engineer

A Big-4-style professional-services firm building its India centre

Location: Remote (India)

About the Company

A Big-4-style professional-services firm is building its India centre and has partnered with Flexiple to hire IT support engineers for its India workforce. You will keep every employee's hardware, software, and access running without friction. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.

Role Overview

As an IT Support Engineer, you will provide day-to-day technical support, manage IT assets, and resolve issues across hardware, software, and network access for the India team.

Key Responsibilities

Helpdesk & Support

• Resolve hardware, software, and access requests raised through the helpdesk
• Set up and configure laptops, peripherals, and accounts for new joiners
• Troubleshoot connectivity, VPN, and application issues for end users

Systems & Asset Management

• Maintain the IT asset register and manage licences and warranties
• Apply security patches and enforce endpoint-security policy
• Document recurring issues and build self-service guides for common requests

Ideal Candidate Profile

• 2 to 5 years in IT helpdesk, desktop support, or systems administration
• Working knowledge of Windows, macOS, and common productivity and collaboration tools
• Familiarity with Active Directory, ticketing systems, and basic networking
• Clear written and spoken English and a reliable remote-work setup

Preferred Qualifications

• CompTIA A+, Network+, or an equivalent certification
• Experience supporting a distributed or remote workforce
• Exposure to MDM tools (Intune, Jamf) for device management

What We Offer

• A it support engineer seat at a global services firm's India centre
• Remote-friendly, pan-India hiring with long-term placement
• A support seat that keeps the whole India office productive
• One application considered for this and future matched roles

Hiring Process

HR Screening → Technical Round 1 → Technical Round 2 → Culture Fit