Team Leader

The Team Leader is responsible for supervising a team of Legal Recoveries Specialists in our Debt Services team, who are responsible for taking on pre-litigated matters and making and receiving high volumes of calls on behalf of the firm’s client to recover aged debt.

The role focuses mainly on day-to-day supervision of the team, conducting reviews on the Legal Recoveries Specialist's matters, overseeing quality, call performance and making recommendations for training and continuous improvements.

The Team Leader will not only handle key client accounts but also provide department managers with updates on revenues recovered and performance against established KPIs.

This Team Leader role reports to the Head of Debts Services and the Debt Recovery Manager.

We are ideally looking for candidates from a consumer collections/debt recovery background, but other contact centre team leaders or recoveries team leaders with relevant skills would be considered.

The role is full time, 36.25 hours per week, based at our new head offices at Pride Park, Derby.