Payment Operations Associate, Payins

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 5,300 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,400 global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity

We are seeking a motivated and hardworking Payment Operations Associate, Payins to manage and streamline the payment process at Flywire. In this role, you will optimize fund movement and reconciliation across global accounts to optimize current partner relationships and identify areas for improvement. This individual will support the Payment Operations, Payouts, and Customer Support Teams.

Key responsibilities:

• Identify and match incoming payments to customer bookings.

• Reconcile accounting entries across global accounts and multiple currencies.

• Investigate and resolve unmatched or misapplied payments by working with internal teams and payment partners.

• Troubleshooting bank and partner reporting issues to ensure accurate and timely identification of incoming funds

• Identify recurring payment issues and recommend process improvements to reduce manual work and reconciliation breaks.

Here's what we're looking for:

• Undergraduate degree with 1-2 years of corporate work experience in the payments / banking industry

• Expertise in payments identification and reconciliation

• Experience working with bank and partner reporting is a plus

• Experience with payment processing and investigations is a plus

• Exceptional attention to detail, sense of urgency for deadlines, and strong organizational skills

• Fast learner with the ability to work independently, troubleshoot issues and drive tasks to completion in a fast-paced environment

• Great communication and collaboration skills; a true team player

• Fluent English, written and spoken (additional languages are an advantage)

• A positive, can-do attitude; demonstrated willingness and eagerness to learn

• Passion for problem solving and helping customers

• Excellent analytical and computer skills including proficiency in Excel / Google Sheets

• Experience using applications such as Slack, Zendesk, Jira, and/or Looker is a plus

Additional Information

What We Offer:

• Competitive compensation

• Employee Stock Purchase Plan (ESPP)

• Competitive time off, including Digital Disconnect and FlyBetter Days to volunteer in a cause you believe in.

• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)

• Work with brilliant people globally Learn more about their journeys by checking out #InsideFlywire on social media

• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates

• Be a meaningful part in our success - every FlyMate makes an impact

• Great Talent & Development Programs (Managers Taking Flight - for new or aspiring managers, OneFlywire Career Mobility)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager, other Flymates, the department VP, and participate in a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for questions.

Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law.