Senior Manager, Learning & Development

At Fogo de Chão, we strive to give our guests an unforgettable dining experience of discovery while showcasing the Culinary Art of Churrasco. Our mission is to ignite fire and joy to care for our team, our guests, and our communities. We believe better futures start when we bring our best to the table every day to feed a Purposeful Future - starting with our team members. We feed our teams with fulfilling job opportunities, making space around the table so everyone feels welcome. At Fogo, we’ll provide you with a fulfilling career with professional and personal growth opportunities at every level. Our values of teamwork, integrity, excellence, humility, and Deixa Comigo (we’ve got you!) are more than just words; they’re how we do things every day.

Position Summary

The Senior Manager, Learning & Development is an execution-focused learning role reporting to the Director of Learning and Development. This role translates learning priorities into practical, measurable training materials, LMS/LXP courses, micro-learning, onboarding resources, facilitation tools, and reporting routines that support field readiness, new hire ramp, leadership program support, compliance, culture reinforcement, and consistent execution.

As the day-to-day owner of learning execution and learning operations, this role manages assigned workstreams from intake through launch, supports SME content creation through AI-enabled authoring tools, maintains LMS/LXP content and assignments, tracks completion and learner feedback, and ensures learning materials are accurate, engaging, mobile-first, and field-ready.

Reports To Director of Learning and Development

Leads: Learning execution, LMS/LXP administration, content production, onboarding and hourly training support, facilitation support, SME enablement, and learning metrics coordination

Scope: Learning program execution, course and content management, training delivery support, completion tracking, reporting accuracy, learner support, and field readiness

Strategic Responsibilities

Learning Program Execution and Delivery

• Own assigned learning workstreams from intake through launch, including timeline management, stakeholder coordination, delivery readiness, and post-launch follow-up.
• Execute learning initiatives that support L&D priorities, onboarding, hourly training, compliance, culture reinforcement, and field capability-building.
• Translate approved L&D strategy into practical modules, facilitation materials, job aids, micro-learning, and delivery routines.
• Coordinate logistics, timelines, learner assignments, communication needs, and follow-up actions to support consistent training delivery.
• Facilitate or support workshops, onboarding sessions, assessments, and training events in partnership with the Director of Learning and Development.
• Partner with Operations, Support Office leaders, and subject matter experts to ensure learning materials are accurate, practical, and field-ready.

Instructional Design, Micro-Learning, and Content Production

• Develop clear, engaging, mobile-first learning content within approved instructional standards and learning architecture.
• Create and maintain micro-learning, video content, visual learning assets, job aids, onboarding materials, and course content.
• Shift learning materials from text-heavy formats to practical, visual, and role-specific learning experiences that improve engagement and retention.
• Coach and support subject matter experts in using AI-enabled authoring tools to create learning content quickly and at scale.
• Apply approved governance standards by reviewing and refining content for clarity, usability, brand alignment, learner experience, and instructional quality before escalation or publication.

LMS Administration and Learning Technology Support

• Administer day-to-day LMS/LXP activity, including course creation, uploads, assignments, access, records, catalog updates, completion tracking, and reporting accuracy.
• Develop, upload, organize, and maintain training modules, course content, micro-learning, and learning resources in the LMS/LXP.
• Provide learner, leader, and SME support for LMS/LXP functionality, authoring tools, course access, troubleshooting, and content publishing needs.
• Track participation, completion, learner feedback, and learning analytics to support program decisions and continuous improvement.
• Recommend improvements to LMS/LXP structure, content organization, user experience, and scalable learning delivery for Director review and prioritization.

Onboarding, Hourly Training, and Field Readiness

• Develop and maintain new hire orientation, onboarding content, hourly training resources, role-based materials, and facilitation tools within approved program standards.
• Support hourly training execution to improve onboarding completion, speed to proficiency, operational consistency, and Team Member readiness.
• Create learning resources that support hourly high-potential identification, retention, development, and readiness for expanded responsibility.
• Coordinate with Operations and Support Office stakeholders to validate accuracy, usability, brand alignment, and field relevance of training materials.
• Support consistent program execution across locations through clear tools, completion tracking, and feedback loops.

Change Enablement and Adoption Support

• Support change initiatives by translating project goals into clear learning, communication, and adoption support materials.
• Use ADKAR concepts - Awareness, Desire, Knowledge, Ability, and Reinforcement - to align training deliverables with adoption milestones when requested for major initiatives.
• Partner with Support Office and Operations, and project teams to help Team Members understand what is changing, why it matters, how to execute, and how success will be reinforced.
• Support readiness assessments, training deployment, adoption tracking, and post-rollout feedback loops.
• Reinforce new behaviors through follow-up learning resources, manager tools, job aids, and performance support materials.

Measurement, Reporting, and Continuous Improvement

• Maintain accurate learning data and track completion, participation, learner feedback, knowledge retention, and content quality indicators.
• Prepare reporting inputs, dashboards, and follow-up summaries that show progress against learning priorities, adoption, and operational execution needs.
• Use learning data and feedback to identify execution gaps and recommend content, delivery, or support improvements.
• Apply feedback from learners, operators, and stakeholders to improve content, delivery methods, and support resources.
• Create shared accountability by translating learning priorities into measurable execution routines and timely follow-up.

Example Measures

• Training completion rates by program, role, and location
• Learner satisfaction and feedback scores
• Content quality and usability review results
• Knowledge retention and readiness measures
• LMS/LXP course setup, catalog maintenance, assignment, and publishing accuracy
• New hire orientation, onboarding, and hourly training completion
• Training execution consistency across locations
• Learning reporting accuracy and dashboard support
• Stakeholder feedback on training usability and field readiness

Knowledge, Skills, and Abilities

• Strong execution focus with the ability to translate learning strategy into practical training materials, course content, and delivery routines.
• Knowledge of instructional design, adult learning principles, micro-learning, LMS/LXP administration, video content production, and learner engagement methods.
• Ability to create clear, mobile-first, field-ready learning content that supports frontline Team Members and operational leaders.
• Strong attention to detail in course setup, content publishing, completion tracking, learning records, and reporting accuracy.
• Ability to support subject matter experts in creating learning content using AI-enabled authoring tools and approved learning standards.
• Strong facilitation and communication skills with the ability to support training sessions, workshops, onboarding, and learner support needs.
• Comfort using data, learner feedback, completion reports, and content quality indicators to improve training execution and effectiveness.
• Ability to manage multiple learning projects, deadlines, and stakeholder requests while maintaining consistency and quality.
• Collaborative working style with the ability to partner closely with the Director of Learning and Development, Operations, Support Office leaders, and subject matter experts.
• Commitment to reinforcing Deixa Comigo culture, One Brand standards, and learning experiences that ignite fire and joy.
• Working knowledge of ADKAR and change management principles.

Education, Experience, and Travel

• Bachelor’s degree or equivalent experience preferred.
• Experience in learning and development, training coordination, instructional design, LMS administration, facilitation, onboarding, or related People functions.
• Experience supporting learning programs in hospitality, restaurant, retail, field operations, or service-intensive environments preferred.
• Experience with LMS/LXP platforms, course authoring tools, AI-enabled content creation tools, video production tools, and learning analytics preferred.
• Travel required based on business needs, training delivery, and field support.
• Bilingual communication skills in English and Spanish or Portuguese preferred, with the ability to support multilingual learning content and field-facing training materials.

Computer Skills

Proficient in Microsoft Office Suite, learning platforms, content authoring tools, reporting tools, and enterprise systems, with the ability to use data and learning analytics to support training delivery, completion tracking, and continuous improvement.

Physical Demands

The Team Member must frequently lift and/or move up to 25 pounds and have the endurance and mental acuity to manage competing priorities, support learning delivery, resolve learner and system needs, and respond effectively in fast-paced training environments.

Compensation

Commensurate with experience and qualifications.

Additional Job Description

Additional role details and system fields will be aligned through HRIS configuration and internal job architecture processes.

This position is fully on-site at our Addison, TX office.

Medical, Dental, and Vision insurance are available for full-time Team Members on the first of the month following their start date. Additionally, company-paid Life Insurance and Short-Term Disability are provided where allowed. We offer a comprehensive voluntary benefits package including Critical Illness, Hospital Indemnity, and Accident Coverage.

Fogo de Chão is an Equal Opportunity & E-Verify Employer