Operations Specialist - Foodics Pay

Who Are We

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also, Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

What Will You Do

• Develop long-term relationships with internal and external customers:
• Develop strong relationships with all stakeholders within the bank and within the internal operations team.
• Understand the inner workings of the bank and identify obstacle.
• Develop an excellent working relationship with all cross-functional team within EPOS.
• Understand the regulations.
• Be knowledgeable on SAMA regulations, SLA’s and MADA branding rules related to POS business.
• Knowledge of settlement and reconciliation.
• Ensure that all activities are within the regulatory defined rules.
• Become an SME for your account:
• Develop a firm understanding of contracts and contractual responsibilities.
• Maintain history of engagement and reports in a well-organized format on PC.
• Line Management:
• Ensure adherence to company policy and procedures.
• Establish and maintain a positive and healthy work atmosphere.
• Maintain office working hours.
• Develop and maintain “Account ownership” culture.
• Perform daily function with integrity and quality.
• Responsible for overall engagements with the bank.
• Responsible for merchant onboarding (administration approval process).
• Responsible for terminal management and merchant profiling.
• Single point of contact of POS vendor and ensure to accomplish installation and maintenance request within SLA.
• Ensure merchant account settlement and reconciliation.
• Ensure VIP customers receive continuous and exceptional service at all times.
• Ensure to arrange daily POS related updates to publish an accurate and clear report for the bank or internal teams.
• Process amendments or changes to the existing merchant credentials.
• Maintain historical merchant information.
• Preparation of SAMA SLA reports with POS vendors and responsible for submission to SAMA.
• Process Chargeback, Claim and dispute request, and coordination to obtain the needed supportive document to the respective bank and ensure closure of cases.
• Maintain & Control stock inventory.
• Ensure to update the billing system for financial billing.
• Validate invoices prior to submission to the banks.
• Highlight discrepancies to finance dept. and ensure corrective action taken.
• Prompt response to emails and establish proper follow up with stakeholders.
• Monitor and control vendor performance and management Reporting.
• Daily Maintenance/Installation report - Data accuracy and frequency maintain as per the bank agreement.
• Preparation of mandate reports (POS SLA/MADA branding/Active- Inactive/Segmentation/ Stock reports).
• Create proper backup to handle the above report in case of absence or vacation.

What Are We Looking For

• Bachelor's Degree in Finance, Business, Economics, Law, or any relevant degree.
• Minimum of 1-2 years experience as an Operations Officer / Accounts Officer.
• Acquiring banking knowledge and SAMA regulatory framework is a must.
• Strong knowledge of KSA regulatory compliance in financial and payment services.
• Knowledgeable in TMS (Terminal Management System - SAMA).
• Expert in Excel and other Microsoft tools.
• Self-driven and hardworking.
• Must have excellent communication skills (written and oral) both in English and Arabic.
• Self-starter with the ability to work independently across functional groups and on multiple initiatives simultaneously.
• Must be flexible to work in a fast-paced and evolving environment.

What We Offer You

We believe you will love working at Foodics!

• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.