Software Product Concern Engineer

Software Product Concern Engineer

We made history and now we work to transform the future - for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

In this position...

The Ford Customer Service Division (FCSD) Concern Identification and Resolution (CIDR) Software Product Concern Engineer acts as a Subject Matter Expert and Single Point of the Contact for the greater CIDR team for matters pertaining to the software release process and software resolutions. They aid in triaging concerns and validating repair solutions, while ensuring that software timelines are met to deliver software fixes to dealers.

What you'll do...

• Support the Quicker Service Fix (QSF) process for assigned software functional groups
• Aid in triaging concerns and validating proposed software solution
• Interface with Engineering activities to support global Concern Identification and Resolution efforts
• Represent FCSD CIDR in various engineering Functional Review Meetings to drive for concern resolution
• Support FCSD Program Manager and vehicle line PCE with timely and accurate status updates for the Concern Management Database
• Act as a Subject Matter Expert (SME) and Single Point of Contact (SPOC) for the CIDR team related to the software release process and deliverables
• Leverage JIRA and various quality forums to accelerate software development and delivery of elemental steps
• Author Technical Service Bulletins (TSBs), Special Service Messages (SSMs) and Internal Service Messages (ISMs) and ensure global publication to applicable markets as needed
• Review/monitor TSB/SSM/ISM articles generated by other activities
• Support and engage in bi-weekly TSB/SSM/ISM review process to ensure consistency of publications
• Support Escalated Handling Team requests and work with Engineering SMEs as required
• Work with FCSD Plant Vehicle Team (PVT) to support quality and launch initiatives

You'll have...

• Bachelor's degree
• 2+ years of automotive service

Even better, you may have...

• Dealer employment experience desired (fixed operations)
• FCSD field experience desired
• Program Management experience desired
• Experience with GCQIS, MMP, WERS, GCCT, GSAR and PTS is helpful
• Strong verbal communication, technical writing and presentation skills are a must
• Capacity to effectively manage multiple tasks
• Must be able to thrive within a small support team environment and using outside support teams
• Must be able to adapt quickly to vehicle service requests for support
• Software release process experience highly beneficial

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

This position is a salary grade 7 and ranges from $86,600-$144,900.

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: https://fordcareers.co/GSR

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid with a requirement to be onsite four or more days per week. #LI-Hybrid #LI-MK1