Quality Manager

About the role

The Quality Manager will work closely with Quality team members and flour mills to ensure that atta is adequately fortified and meets applicable quality and regulatory standards. They will independently oversee quality control and assurance activities within their assigned region, analyse quality data, provide technical guidance to millers, and strengthen quality systems and processes. The role combines technical expertise, people management, and project execution, with a focus on both day-to-day quality oversight and continuous improvement. This work is critical to ensuring beneficiaries receive a safe, high-quality, and adequately fortified product.

The Quality Manager will report to the Senior Quality Manager.

Key Responsibilities

Quality Systems & Assurance

• Oversee quality control and assurance activities for mills within their purview.
• Streamline and develop workflows/SOPs and conduct regular audits and inspections to ensure adherence to quality standards.
• Drive corrective and preventive actions to minimise quality issues and strengthen the effectiveness of the fortification process.

Quality Data, Reporting & Improvement

• Analyse and consolidate quality data to identify trends, variances, and areas for improvement.
• Prepare periodic reports for internal and external stakeholders, including funders, and monitor data quality across tools such as SurveyCTO.
• Support audits, research, and other initiatives to strengthen quality systems and data processes.

Team Management & Capacity Building

• Manage team members in their assigned regions, providing clear expectations, workload support, and formal and periodic feedback, and escalating performance concerns to leadership when required.
• Conduct interviews with prospective candidates and support the hiring process
• Support the L&D and wellbeing of team members and deliver relevant quality assurance training and capacity-building initiatives.

Project Management & Coordination

• Develop and execute project plans, aligning stakeholders, responsibilities, deliverables, and timelines.
• Monitor progress, coordinate meetings and action items, and maintain up-to-date project documentation.
• Coordinate with external vendors

Organisational Responsibilities & Problem Solving

• Review approval requests in line with SOPs and ensure outputs meet FH quality standards before sign-off or external sharing.
• Proactively identify challenges, develop data-driven solutions, and document key decisions and learnings.

Please note that this job description is a guide to the work you will initially be required to undertake, but does not cover all of the duties the post holder may have to perform. Responsibilities will evolve over time, in discussion with the Senior Quality Manager and Associate Director of Quality.

If you were here right now, you would support with…

• Driving the rollout of AI-based Iron Spot Testing (IST) at scale, coordinating field adoption, training Quality Officers, troubleshooting implementation gaps, and tracking performance metrics
• Implementing improvements in premix inventory management across mills to ensure no premix is utilized beyond expiry, and ensuring standardized adoption of SOPs across all regions

Skills, Knowledge and Expertise

Requirements

• Fluency in English and Hindi (written and spoken)
• Willingness to travel up to 30% of working days within India
• Proven experience working with cross-functional teams and managing projects.
• Expertise:
  • Bachelor's or higher degree in a related field (food technology, milling engineering, biotechnology, nutrition sciences, chemistry, or another related field).
  • Substantial experience in quality assurance and control, preferably in the food industry or public health sector.
  • In-depth knowledge of food safety regulations, quality standards, and best practices.
• Execution:
  • Strong organisational and prioritisation skills.
• Collaboration:
  • Excellent people management skills, and ability to foster a positive work culture.
  • Excellent teamwork skills.
• Communication:
  • Outstanding written and verbal communication skills, able to relay important quality assurance and impact findings in an accessible way.
• Problem-solving:
  • Strong creative problem-solving skills, with the ability to make data-driven decisions when presented with complex problems.
• Growth Mindset:
  • Eager to learn from adversity and setbacks and use those insights to improve their work.

Desirable attributes

• Experience working with remote team members
• Experience working independently
• Experience working in an NGO or in the development sector
• Enthusiasm about our opportunity to improve people’s lives
• Prior experience managing teams in a growing organisation

Benefits

At Fortify Health, we’re building a team of passionate, driven individuals who want to create measurable public health impact. We believe that people thrive when they feel supported, trusted, and empowered to grow. Here’s what you can expect when you join our team:

• Opportunities for career growth:
  • Whether you’re early in your career or bringing years of experience, we offer opportunities to take on new responsibilities, build your skills, and grow into leadership roles. We support professional development through feedback, mentorship, and learning resources.
• Flexible work hours:
  • We understand that everyone works differently. Fortify Health offers flexible working hours to help you manage your time effectively and maintain a healthy work-life balance.
  • This role also offers remote or hybrid work options, depending on the nature of work activities.
• Inclusive and supportive culture:
  • We foster a collaborative and respectful work environment where diverse perspectives are valued.
  • Our team is supportive and mission-driven, united by a shared commitment to improve public health through wheat fortification.
• Meaningful, impact-driven work:
  • Your work at Fortify Health will directly contribute to improving nutrition and health for millions of people. We focus on high-impact, evidence-based solutions, and every team member plays a role in driving our mission forward.
• Transparent and structured systems:
  • We strive for clarity in how we work. From performance reviews to team communications, we use structured systems to ensure that expectations are clear, feedback is regular, and growth pathways are visible.
• Learning and Development:
  • Team members have access to resources for professional development, including training, workshops, and mentorship opportunities.
  • We actively support upskilling and cross-functional learning to help team members expand their capabilities.