Professional Services Consultant

As customers' security infrastructure becomes more complex, Fortinet Professional Services experts are positioned to help them every step of the way. We have accumulated many years of experience to help our customers with their security design, deployment, operation, and optimization needs. The Professional Services Architect is a key member of the LATAM Professional Services organization, serving as a customer facing technical point of contact guiding and overseeing technical aspects during solution, transition, and delivery phases. This role involves providing services delivery expertise to ensure a correct solution leading to a smooth transition of systems and processes, aligning with architecture principles. The successful candidate will primarily work from home but must be available to go on-site with clients when needed. Working hours are flexible Monday - Friday, with occasional after-hours to accompany customers maintenance windows and go-lives

Job Duties

· Collaborate with internal and external stakeholders to understand business requirements and technical constraints during solution, transitional and delivery phases.

· Provide remote and onsite technical consulting expertise in the development of the solution, transition, and delivery strategies, ensuring alignment with enterprise architecture principles.

· Test existing systems and processes, identifying technical requirements and potential challenges during both transition and delivery.

· Support the design and architect solutions, considering scalability, security, and efficiency.

· Work closely with project teams to ensure the implementation of the solutions aligns with the overall strategy.

· Conduct reviews and assessments to ensure compliance with architecture principles and best practices.

· Provide guidance and support to development teams during the implementation of solutions.

· Stay abreast of industry trends and emerging technologies

· Educate customers on best practices for configuring, monitoring and operating Fortinet solutions.

· Produce clear and comprehensive technical documentation, including design summaries, configuration details, and as-built documentation.

· Perform knowledge transfer sessions to customer technical teams to ensure operational readiness.

Skills & Qualifications

· Solid technical expertise in system architecture and design.

· Ability to study and solve complex technical challenges.

· Detail-oriented with a structured approach to problem solving.

· Excellent customer-facing presence, professionalism, and consulting mindset

· Well-developed and effective communication skills and the ability to effectively convey technical information to both technical and non-technical audiences.

· Ability to manage multiple engagements and priorities effectively.

· Familiarity with cybersecurity hardware, systems and infrastructure.

· Solid understanding of general security and networking principles and technologies such as: Cloud Security, Web App Security, Email Security, Network Security, LAN/WAN/WLAN, Identity Services, Endpoint Security, IoT Security.

· Relevant industry experience in NGFW and at least 4 of the following technologies: Email Security, Advanced Threat Protection, Endpoint Security, Application Security, Web Application Firewall, Network Security Management, SIEM, Network Virtualization, Software Defined Networks (SDN), and/or other cloud-based technologies.

· Experience in developing SOWs, LLD HLDs.

· Proven experience as a Professional Services Architect, Consultant or Pre-Sales Engineer.

· Relevant networking and/or security certifications such as NSE, CISSP, GIAC, CCNP, CCIE, CCFA, or equivalent are a plus

· Ability to flex working hours to accommodate customer time zones.

· Bachelor's / University degree in Computer Science, Information Technology, or equivalent experience.

· Experience implementing, supporting and operating Fortinet products is a strong plus.

· Fluency in Portuguese and English; Spanish is a plus.