Technical Support Engineer

Fortinet (NASDAQ: FTNT) is a worldwide provider of network security appliances and the market leader in unified threat management (UTM). Our products and subscription services provide broad, integrated and high-performance protection against dynamic security threats while simplifying the IT security infrastructure. Fortinet is headquartered in Sunnyvale, California USA, with offices around the world. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. We are an equal opportunity employer offering exciting work, competitive compensation and benefits. .

We are looking for skilled candidates with good communication skills to join our growing TAC team in EMEA.

As a technical support Engineer with Fortinet you will:

• Provide technical support and assistance to Fortinet certified partners and customers
• Run real-time troubleshooting sessions with partners/customers
• Test and reproduce partner/customer issues in Laboratory
• Working on escalations from Level 2 technical support team
• Report Software/Hardware related issues to R&D department

Requirements:

• Fluent English and other CEE languages
• 10+ years of experience in networking or security industry
• In-depth knowledge of TCP/IP
• Hands on experience with security devices Firewalls/IPS/Mail Security Gateways
• Proficient spoken and written English
• Positive, communicative and customer oriented attitude
• Ability to work in multicultural team environment
• Quick learner
• In-depth knowledge of dynamic routing protocols and its implementation (OSPF, BGP)
• Strong Experience with VPNs (IPSec, SSL, L2TP, GRE)
• Good knowledge of authentication protocols and methods (LDAP, SSO,Radius, 2-factor authentication)
• Familiar with Web application security and vulnerabilities (experience with exploits is plus)
• Having Fortinet certification (NSE4 Fortigate Adminsitrator)
• Knowledge of scripting / programming / automation

Desirable:

• Having any of industry certificates (CCIE, CISSP, CCNP, CCSP, CCNA …)
• Knowledge of database maintenance and SQL

Education:

• Bachelors Degree in Electrical Engineering or Computer Science or equivalent experience
• Master Degree in Electrical Engineering or Computer Science preferred