Dutch Customer Service Representative

Key Details

Basic Salary: £24,784.50 per annum, pro-rata

Location: Home-based, UK (working from the UK only is permitted)

Working Hours: Monday to Friday, 08:45 to 17:15 (no weekends!)

Contract Duration: Permanent, full-time (37.5 hours per week)

Training: 2 weeks training plus 2 weeks nesting period (fully paid)

Start date: 28th December 2026

We are looking for creative sales minded enthusiastic individuals to join our fast growing sales team!

You will be responsible for providing outstanding order and sales support to our Client’s customer base. This includes prospective, new and existing customers. The right candidate will have passion in the customer facing experience and thrives in a busy and challenging environment. If you love music, dealing with Pre-sales enquires and doing things the right way every time, we’d like to talk to you!

What will I be doing?

• Supporting customers in Dutch and English
• Providing clear and excellent order support to existing or new customers, ensuring a high customer satisfaction and CSAT.
• Supporting customers and making sales through inbound, emails and chat.
• Contacting existing customers via outbound calls.
• Responding to general SONOS product queries with customers.
• Delivering sales through customer experience and recognising sales opportunities to drive conversion.
• Utilizing proper CRM tools and systems complete with ownership of the customers support journey while ensuring a positive image of the company.
• Working as part of a team

What skills will I need to succeed?

• You are a candidate who is a decisive, sales-oriented individual who takes ownership of open issues and who can work independently and as part of a sales team.
• You can provide a world class customer experience while also being sales orientated and driven. This includes maintaining a positive image of SONOS throughout all transactions.
• Strong verbal and written communication skills ability to research and find answers to consumer questions.
• Ability to work under pressure.
• You love technology and music.
• Excellent interpersonal and communication skills (verbal & written) in Dutch and English.

What experience will I need?

• Past sales experience in a retail environment is preferred.
• Ability to communicate clearly and effectively and understand customer needs.
• Ability to multitask while recording details of the contact.
• Ability to provide excellent customer service while understanding the impact of quality targets showing propensity to continuous learning and development.
• Ability to work in a fast-paced environment while under pressure engaging with brand loyalty and client goals.
• Working knowledge of Windows and computer usage as demonstrated in the interview process.
• Basic typing skills on a PC keyboard equal to 35 words per minute consistent accuracy.

Who are we?

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Why join Foundever®?

At Foundever®, you’ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge - we’re committed to ensuring you thrive every step of the way to create your best moments.

If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work-life pattern with a competitive salary, then we want to hear from YOU!

Plus, for those aspiring to build a career in customer experience, you'll be intrigued to discover that Foundever® is a place where 84% of people grow.

Work from Home requirements

This role is only offered on a Work from Home basis, however electronic equipment is provided by us. To be eligible to work from home, you must meet the below requirements:

• You must have a wired/Ethernet broadband connection with a minimum of 20Mbps download and 10Mbps upload speeds (4G/5G connections are not supported).
• You must have a secure, private area to work from, with a desk and chair, and no distractions or background noise. This cannot be in a shared space, nor can any other devices be present during working hours (including smart listening devices in the room, such as mobile phones, or any voice command tech). You must also not use any pen/paper or any writing materials. No other people, such as dependants can be in the same room during working hours.

How to Apply:

Customer obsession is at the heart of what we do. If that resonates with you, we’d love to hear from you! Please click the ‘Apply now’ button on this advert and we’ll be in touch…

If your application is shortlisted, you can look forward to experiencing the following journey with us:

• Intro Call: Meet with our in-house recruitment team, who will share more about the role, our business, and be keen to understand more about you and your experience. This is also a great time to ask us any questions you may have!
• Online Assessment: Complete our quick and simple online assessment, designed to test your Dutch skills, problem-solving abilities and how you may approach some real-world customer scenarios.
• Interview: Attend a competency-based interview with our Hiring Team via video call.

Apply now! We look forward to reviewing your application!

Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making our business a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at [email protected]. Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted via the 'Apply now' button on this advert. Any applications sent to this email address will not be considered.

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever®, and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

[ever] creative. [ever] committed. [ever] connected.

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