Support Engineer L3

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Job Title: L3 Data Engineer

Location: Mumbai, India (Hybrid / On-call rotation)

Role Overview:

We are seeking a highly skilled L3 Data Engineer to support and enhance our data platforms and pipelines. This role is responsible for handling complex production issues, break-fix activities, enhancements, and automation, while providing expert-level support to L1/L2 teams. The ideal candidate will have strong hands-on experience with GCP-based data platforms, distributed data processing, and workflow orchestration, along with a strong operational mindset.

The role requires participation in 8×5 coverage with on-call support for critical incidents.

Key Responsibilities:

• Production Support & Incident Management
• Provide L3 support by resolving incidents escalated from L2 teams within defined SLAs.
• Handle highly complex and specialized technical issues across data pipelines and platforms.
• Perform detailed root cause analysis (RCA) for recurring and critical issues.
• Participate in on-call rotations to support critical production incidents.
• Support Problem Management, Break-Fix, and Minor Enhancements activities.

Platform Operations & Enhancements

• Perform and support change requests and platform enhancements.
• Prioritize incidents, service requests, and enhancements based on business impact and available capacity.
• Ensure stability, performance, and scalability of data pipelines and infrastructure.
• Collaborate with stakeholders to implement minor functional and technical improvements.

Automation & Continuous Improvement

• Proactively identify opportunities to automate repetitive operational tasks.
• Drive continuous improvement initiatives to reduce incidents and improve support efficiency.
• Enhance monitoring, alerting, and self-healing mechanisms where applicable.

Knowledge & Process Management

• Continuously update and maintain SOPs, runbooks, and Knowledge Base articles.
• Mentor and guide L1/L2 support teams, improving overall support maturity.
• Ensure operational best practices and compliance are followed consistently.

Required Technical Skills

Cloud & Data Platforms

Google Cloud Platform (GCP) with strong hands-on experience in:

Dataproc

BigQuery

Cloud Run

Compute Engine

Cloud Storage

IAM

Data Engineering & Processing

• Strong experience with Apache Spark
• Hands-on experience with Hive
• Solid understanding of distributed data processing concepts and performance tuning

Workflow Orchestration

• Experience with Apache AirflowS (DAG design, troubleshooting, monitoring)
• Working knowledge of Scala
• Programming & Scripting
• Strong proficiency in Python
• Experience with Shell scripting (Bash)

Preferred Qualifications

• Experience supporting large-scale production data platforms.
• Familiarity with CI/CD pipelines for data platforms.
• Experience with monitoring, logging, and alerting tools.
• Knowledge of data governance, security, and access control best practices.
• Strong analytical, problem-solving, and communication skills.

Behavioral & Soft Skills

• Ability to work in high-pressure production environments.
• Strong ownership, accountability, and customer-centric mindset.
• Excellent collaboration skills with cross-functional teams.
• Proactive approach to problem solving and process improvement.

Coverage & Support Model

• 8×5 operational coverage

Nice-to-Have

• Experience working in ITIL-based support environments.
• Exposure to cost optimization and performance tuning in GCP.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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