Business Analyst

Job Description

Business Analyst

Contract: Full-time, permanent

Team: MTSCo - Product Management

Office Location: Sheffield or UK Remote

The role:

The Business Analyst serves as a critical bridge between business stakeholders and product teams, specialising in deep analysis, process understanding, and requirements clarification. This role focuses on discovering and documenting the 'why' and 'how' of business needs, providing comprehensive analysis that enables Product Owners to make informed product decisions.

What your day will look like:

Discovery & Requirements Elicitation

• Conduct stakeholder interviews to understand business needs, pain points, and objectives

• Facilitate discovery sessions and workshops to gather comprehensive requirements

• Document business requirements in clear, structured Business Requirements Documents (BRDs)

• Translate complex business concepts into understandable requirements for technical teams

Process Analysis & Optimisation

• Map current state business processes and identify inefficiencies

• Design future state processes that optimise business operations

• Conduct gap analysis between current and desired states

• Assess feasibility of proposed solutions from a business perspective

Analysis & Decision Support

• Perform detailed business and data analysis to support product decisions

• Present options analysis with pros, cons, and recommendations to Product Owners

• Conduct impact analysis for proposed changes or new features

• Provide competitive research and market analysis as needed

Product Owner Support

• Assist Product Owners with user story development when requested (supporting role)

• Review acceptance criteria for completeness and clarity

• Provide detailed requirements specifications that feed into product backlog items

• Support backlog refinement by providing analytical insights

Testing & Validation

• Plan and coordinate User Acceptance Testing (UAT) activities

• Execute acceptance testing to verify solutions meet business requirements

• Coordinate with end users for feedback and validation

• Document test results and work with PO on acceptance decisions

Documentation & Knowledge Management

• Create and maintain comprehensive business process documentation

• Develop system requirements specifications and functional specifications

• Maintain requirements traceability throughout project lifecycle

• Ensure knowledge transfer to teams and stakeholders

The team:

The team sits within the Product Department which is made up of approximately 15-20 professionals distributed globally across the U.S., Canada, the UK, and other regions, including Business Analysts, Senior Business Analysts, Business Analyst Managers, and allied roles. The team works closely with Product Owners, Development, Legal Team SMEs, and operational stakeholders to design, improve, and scale the Firm’s technology-enabled immigration services.

The team’s core responsibilities focus on business and process analysis in support of strategic initiatives, client-facing platforms, and internal systems. This includes leading discovery with stakeholders, documenting and optimising end-to-end processes, defining clear and actionable requirements, and supporting product teams through delivery. The environment is highly collaborative and fast-paced, with team members expected to work with a high degree of autonomy while contributing to shared standards, best practices, and continuous improvement. Candidates joining the team can expect exposure to complex, meaningful work, strong cross-functional collaboration, and an opportunity to make a visible impact on how services are delivered at scale.

What we are looking for:

Essential criteria:

• Bachelor's degree in Business, Information Systems, or related field
• Relevant experience as a Business Analyst or similar role
• Strong requirements elicitation and documentation skills
• Process mapping and business process modelling (BPMN, flowcharts)
• Data analysis and interpretation skills
• Proficiency with analysis tools (Visio, Lucid chart, Excel, SQL)
• Experience with requirements management tools (Jira, Confluence)
• Ability to analyse complex problems and identify root causes
• Build relationships and facilitate productive discussions
• Experience leading workshops and guiding discussions to productive outcomes

Preferred skills:

• Experience working in Agile/Scrum environments preferred

What we offer:

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our workforce at Fragomen, and we are fully committed to providing equal opportunities.

At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. OurUK offerings include:

• Competitive Salary: We offer salaries that reflect your skills and experience

• Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms
• Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources
• Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution
• Time Away from Work: 25 days annual leave, + bank holidays and 3 personal leave days. Enhanced family leave policies, volunteering days and birthday leave
• Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)

• Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum of two days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need

What to expect:

• Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
• If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
• After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
• At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs

Who we are:

At Fragomen, we are more than a global immigration services provider - we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.

We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices ("RBP") prioritize Fragomen's social responsibility through a cohesive strategy covering five key focus areas: Corporate Social Responsibility, Culture and Inclusion, Sustainability, Well-Being and Pro Bono. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website - https://www.fragomen.com/about/responsible-business-practices.html.

Fragomen is committed to promoting equal opportunities for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI-assisted tools for administrative screening purposes only - never for decision-making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.