Analyst, Operational Performance

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Job Title: Analyst, Operational Performance

Job Description

As an Analyst in Operational Performance (commercial real estate), you will serve as a data steward responsible for managing, analyzing, and reporting on key operational metrics across our portfolio. You will work closely with the Senior Analyst in the preparation of reports and analysis on these subject areas. You will ensure the integrity and accuracy of operational data including tenant sales, mall traffic, occupancy/vacancy, and leasing activity, while delivering insights that translate complex operational performance into clear, actionable recommendations. You will support the modernization of our operational reporting capabilities and use AI tools to enhance reporting efficiency and support value creation across the organization.

This role is focused on functional analysis (operational interpretation) for operational reporting, data stewardship, and stakeholder communication within commercial real estate. It is not a data science or advanced analytics position.

Candidates should not expect to build predictive models, machine learning algorithms, or advanced statistical forecasting.

What You Will Deliver

Operational Data Stewardship:

• Manage various Operational Key Performance Metrics (tenant sales, mall traffic, occupancy/vacancy, and leasing activity) on a monthly basis, ensuring completeness, accuracy, and integrity of operational data
• Ensure strict compliance with business rules and procedures across all reporting processes
• Verify accuracy of standard formulas and calculations, reviewing consistency of data sets to maintain data quality and reliability
• Monitor and maintain operational data integrity, identifying and resolving discrepancies promptly

Analysis & Reporting:

• Prepare consolidated operational reports and variance analyses for senior management and stakeholders
• Analyze key performance indicators including tenant sales performance, mall traffic trends, occupancy rates, and leasing activity
• Provide high-level variance explanations and analysis
• Present operational performance through clear reports, dashboards, and written narratives

Stakeholder Partnership & Communication:

• Assist in preparing quarterly presentations and reporting packages for JLL Executive Committee, senior management, and external stakeholders
• Collaborate with business partners across departments, effectively communicating operational information
• Work closely with the Financial Planning & Analysis team to provide meaningful operational statistics that support key insights on the financial performance of assets
• Act as an Operational Performance representative on cross-functional and technology projects

Process Excellence & Innovation:

• Support continuous improvement by participating in developing and implementing enhanced reporting tools, processes, and systems that simplify workflows and increase organizational agility
• Contribute to modernization of operational reporting including automation, use of AI tools (e.g., Copilot, ChatGPT) to summarize data and streamline recurring reports, standardized KPIs, Power BI reporting, and enhanced executive visualization
• Identify opportunities to redirect capacity from recurring tasks toward higher-value strategic analysis
• Support implementation of new systems, processes, and reports with a constant focus on value creation

Budget & Forecast Support:

• Support quarterly forecast and annual budget processes, working closely with the Senior Analyst and Operations team
• Assist in ensuring quality, consistency, and reasonability of operational data throughout the budget and forecast cycles
• Provide operational data and analysis to support planning initiatives

Special Projects:

• Respond to ad-hoc requests for data and analysis, providing current and historical information as required, and sensitive assignments at the direction of senior leadership

Required Qualifications:

• Bachelor's degree in Business Administration or related field (or equivalent experience)
• Minimum 2-4 years of progressive experience in operational analysis and reporting
• Experience in commercial real estate or property management (preferred)

This is not a data science or statistical modeling role. Candidates with primarily programming/machine learning backgrounds (Python, R, predictive modeling) without real estate or financial reporting experience may not be the best fit.

Technical & Analytical Expertise:

• Advanced Microsoft Excel proficiency (complex formulas, macros)
• Proficiency using AI tools to support analysis, data summarization, workflow automation, presentation development, and business communication
• Advanced proficiency with Microsoft Office Suite (PowerPoint, SharePoint)
• Experience with Power BI, Power Query, or similar data visualization and business intelligence tools
• Knowledge of Yardi Voyager, Retail Manager, and Forecast Manager (asset)
• Strong ability to work with large datasets, extract insights, and present findings clearly and concisely

Core Competencies:

• Strong analytical skills with ability to link operational results to business activities and drivers
• Strong attention to detail with proven ability to verify data accuracy, ensure compliance with business rules, and produce high-quality deliverables
• Excellent written and verbal communication skills; ability to translate analysis into actionable recommendations
• Strong logical reasoning and variance analysis capabilities to investigate and explain operational trends
• Strong organizational skills and ability to manage competing priorities and deadlines in a fast-paced, evolving environment
• Self-motivated, proactive, and results-oriented with a sense of urgency and commitment to excellence
• Ability to multitask, remain resilient, and effectively manage time and workload independently
• Collaborative team player with strong interpersonal skills and ability to work both independently and as part of a dynamic team
• High standards of business ethics and ability to handle confidential information with discretion

Estimated compensation for this position:

This range represents the estimated base salary and actual compensation may differ. Final base salary is determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Some roles and employees may be eligible for discretionary bonuses, benefits, or other compensation.

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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