Digital Brand Account Manager

At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

Why join us?

Our vision - We are building the planet’s most admired and compelling brand ecosystem

Our purpose - We are elevating the lives of the many with access to the world’s best brands and experiences

At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

• Own it and back yourself - Own the basics, own your role and own the result
• Think without limits - Think, think fast, think fearlessly
• Be relevant - Relevant to our people, our partners and the planet

Are you ready to join the Fearless?

The Role:

As a Digital Brand Account Manager, you will be the main point of contact for our dropship Partner Brands and for internal brand, commercial, ecommerce, marketing and business analytics teams. You will focus primarily on the Sports, Lifestyle and Gifting divisions and identify the product and category opportunities that deliver the best commercial outcome. Working across Sports Direct, Studio, Frasers, Evans Cycles and other websites you will make sure product content is enriched, products are well merchandised and marketing opportunities are executed.

Key Responsibilities:

Partner acquisition and trading

• Prospect new categories and Partners, reach out to new leads, and support onboarding, including negotiating trading terms and product ranges
• Support trade terms negotiations with existing Partners to achieve the best commercial outcome
• Analyse sales and site search data to identify product, category and brand opportunities
• Review sales performance, margins and selling prices to maximise each Partner's sales potential
• Launch new product ranges with Partners and regularly review existing inventory to improve margins

Content, merchandising and marketing

• Work with Partners and internal teams to enrich product data and increase visibility across the websites
• Identify commercial activations, including Retail Media investments and SOA campaigns and execute them to excellence.

Partner performance and day-to-day

• Hold Partners to the highest standards, including order fulfilment SLAs, timely responses to customer service queries and high-quality product content
• Act as the go-to contact for brands and internal teams on day-to-day business, taking a collaborative approach that delivers mutually beneficial outcomes
• Support internal team training, documentation and ad hoc tasks

What we're looking for:

• 1-2 years' experience in buying, ecommerce trading or account management
• Strong commercial acumen, with a good grasp of margins, pricing and trading terms
• Confidence in negotiating and in holding partners to agreed standards
• Ability to analyse sales and site data, draw accurate conclusions and communicate key messages clearly and concisely
• Excellent written and verbal communication, with a strong client-service approach to both partners and internal teams
• Ability to build relationships and influence stakeholders across commercial, ecommerce and marketing teams
• Ability to plan and organise your own workload, prioritise and deliver to deadlines
• A proactive mindset, with the judgement to know when to escalate issues
• Strong attention to detail, quick to learn new tools and processes
• Advanced Excel and good PowerPoint skills
• Understanding of end-to-end ecommerce, dropship or marketplace processes is highly desirable

Along with your benefits package we also offer a wide range of perks for our colleagues:

Frasers Champion - Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values.

Retail Reconnect - In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, head office employees will gain insights by spending one to two days in one of our stores or the warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.

Fearless 1200 - Fearless 1200 is our way of recognising our growth. It’s bold, ambitious, and designed to reward colleagues across the business for living our values and delivering impact. Fearless 1200 links how we perform to how we're rewarded - check out the video link to find out more - https://www.youtube.com/watch?v=O0qmvJofMew

Employee Welfare

Frasers Fit - Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.

Retail Trust - We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.

What’s next?

Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter - this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate one or two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.