Head of Operations (Fix Term Contract)

Join Freenow, a leading mobility platform, as the Head of Operations for the Irish market. In this pivotal role, you will support the General Manager in executing our operational strategy, optimizing daily operations, driving performance improvements, and cultivating strong relationships with key stakeholders. You will have full ownership of local operational KPI targets, monitor key performance metrics, and implement operational processes to maximize efficiency. Additionally, you will maintain strong relationships with local regulators, authorities, suppliers, driver groups, and partner fleets. This is a fixed-term contract position with various benefits, including a sabbatical leave, employee assistance program, mobility benefits card, flexible work options, talent development, birthday off, and remote work within the EU.

Missions

• Jointly shape the Irish strategy with the General Manager and other key stakeholders, and take full ownership of local operational KPI targets.
• Monitor and analyze key performance metrics, identify areas for improvement, and implement corrective actions to drive performance improvements.
• Steer the Marketplace Performance team to effectively balance supply and demand, ensuring optimal service levels and operational excellence.

Profil recherché

- Understanding of technology-driven marketplaces

- Project management skills - can deliver complex projects

- Self-motivated and comfortable dealing with ambiguity and uncertainty inherent in scaling a technology marketplace

- An analytical operator who is obsessed with continuous improvement and leveraging AI to achieve operational excellence

- 10 years experience, with at least 5 in leading successful teams

- Self-confident and engaging presence, complemented by strong social and interpersonal skills. Equally comfortable communicating to groups of drivers as with commercial partners