Partnerships Officer

Contract: Full time, 9-month fixed term contract

Salary: £32,178.51 (£35,753.90 inclusive of London office allowance) plus competitive pension

Location: Hybrid- 2 days per week in London Office

Those living outside the M25 can opt to not receive London Office Allowance and agree a more flexible office attendance pattern at offer stage. Please note that travel to the London office is at your own expense.

Please note this ad will close on Thursday 29 October at 9am.

You will be part of a high performing Partnerships and Placements team, working with local authorities nationally to deliver ambitious targets across multiple programmes. You will play a key role in supporting the efficient and effective functioning of the team, contributing to strategic priorities and programme outcomes through a wide range of projects and operational activities.

The role involves supporting partnership and participant management, leading projects to improve ways of working, undertaking applicant calls, managing programme communications, and providing ad hoc operational support both internally and externally. Working in a fast paced and dynamic environment, you will need to be adaptable, collaborative and willing to work across priorities to achieve the best results for our programmes.

We are looking for someone with strong project management and organisational skills who can build positive relationships and communicate confidently and inclusively with a range of stakeholders. With a high level of autonomy, the role requires someone who is proactive, highly organised and able to manage multiple priorities simultaneously. You will be comfortable using your initiative to solve problems, contribute to team objectives and maintain a high level of accuracy and attention to detail in everything you do.

Key Responsibilities

• Design and implement systems and improve processes with high levels of autonomy that contribute to increased efficiency in the team.
• Provide administrative and project management support to the team, including scheduling internally and externally.
• Support with marketing and communications to local authorities and applicants.
• Undertake calls with new applicants and respond to email enquiries to ensure we meet our target of 500 new starters on the programme.
• Data analysis and monitoring to support new areas of work and identify improvements.
• Work collaboratively with colleagues across the organisation on shared pieces of work.

Skills, Knowledge and Expertise

Experience and knowledge

• Experience managing a varied workload, and delivering outcomes in a target-driven professional setting
• Experience of managing multiple projects at the same time and working to tight deadlines, often holding senior managers to account
• Experience using Salesforce or similar CRM tools
• Evidence of strong communication skills and managing difficult conversations

Skills and characteristics

• Highly organised and detail-oriented, with proven ability to implement plans efficiently and effectively
• A team player, who is solution focused and willing to be hands on with strong problem-solving skills
• Outstanding written and verbal communication, able to adapt communication to engage difference audiences
• Proactive and open to change and innovation. Strong analytical skills, including knowledge of Excel
• Resilient and able to maintain a positive attitude in challenging situations, especially during difficult conversations externally
• Self-motivated to work remotely, maintaining excellent relationships
• Passionate about turning ideas into action

Benefits

• Flexible working hours
• Competitive pension employer contribution
• 25 days annual leave + bank holidays + office closes from 25 Dec to 1 Jan
• Buy up to five days annual leave a year
• Interest free loan for season ticket
• Personal coaching and mentoring
• Cycle loan scheme
• Deposit loan scheme
• Volunteering days
• Employee assistance programme
• Life Assurance Scheme (x3 salary)