Salesforce Administrator

Contract: Full time, permanent. We would consider 30 hours/4 days a week for the right candidate.

Salary: £45,288.27 (£48,863.65 inclusive of London office allowance) plus competitive pension

Location: Hybrid - 2 days per week in London Office

Those living outside the M25 can opt to not receive London Office Allowance and agree a more flexible office attendance pattern at offer stage. Please note that travel to the London office is at your own expense.

Please note this ad will close on Tuesday 10 November at 9am.

Frontline is entering an exciting period of growth and development as we continue to expand our programme portfolio and strengthen the support we provide to social workers and leaders throughout their careers.

We deliver a range of programmes and services that support participants at different stages of the social work career pathway, from those entering the profession through to experienced leaders. As our organisation grows, we are continuing to invest in the people, systems and capabilities needed to support high-quality delivery across our portfolio.

As we move through this period of growth and change, some aspects of the role, including its job title, reporting line and directorate, may be subject to change as our future organisational structure takes shape.

Salesforce Administrator plays a key role in supporting and developing Frontline’s highly customised Salesforce instance and associated integrations. You will be overseeing the configuration, maintenance, development and improvements, ensuring colleagues have a reliable, accessible and user-friendly experience.

Working within the existing Salesforce team, the postholder will collaborate with programme, partnerships, fundraising and delivery teams to translate business requirements into effective Salesforce solutions, including automated workflows, Flows, reports and dashboards, data models, and user-facing tools.

Key Responsibilities

• Hands on configuration of new and existing admin features including user management, security, custom objects, page layouts, validations, approval processes, flows.
• Work with the Salesforce team to provide support for other systems as required by the needs of the organisation, e.g. FormAssembly, Marketing Cloud, API integrations, DocuSign.
• Provide ongoing technical support to Frontline’s 100+ Salesforce users via prompt and complete resolution to challenges faced by staff.
• Create and maintain reports and dashboards, lightning email templates as well as internal technical and user-facing documentation.
• Partner with internal stakeholders to proactively identify, drive, and build improvements, enhancements, and system customization that solve changing organisational needs.
• Seek out ways to utilise Salesforce to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace by keeping up to date with Salesforce and other software releases, features and best practices.

Skills, Knowledge and Expertise

Experience and knowledge:

• 2 years comprehensive experience in a dedicated Salesforce Administrator role, with responsibility for Salesforce administration, configuration, troubleshooting, and user support.
• Hands-on experience building and maintaining automation using Salesforce Flow (record-triggered, screen, scheduled), including debugging and optimising existing flows.
• Experience managing users, profiles, permission sets, roles, sharing rules and field-level security, with a good grasp of data security principles.
• Experience with data management: imports/exports (Data Loader or similar), deduplication, data quality, and maintaining data integrity.
• Knowledge of Salesforce upcoming releases and features.
• Certified Salesforce Platform Administrator (previously Salesforce Administrator).
• Experience with FormAssembly, Jira and full cycle project management

Skills and characteristics:

• Analytical and troubleshooting skills with keen attention to detail.
• Ability to communicate technical ideas to those with less expertise.
• Ability to identify and prioritise requirements across the organisation and communicate these appropriately.
• Curious and keen to ask questions and not reach for the easy answer.
• Committed to how technology and data can help drive organisational efficiency and effectiveness, and social good.

Benefits

• Flexible working hours
• Competitive pension employer contribution
• 25 days annual leave + bank holidays + office closes from 25 Dec to 1 Jan
• Buy up to five days annual leave a year
• Interest free loan for season ticket
• Personal coaching and mentoring
• Cycle loan scheme
• Deposit loan scheme
• Volunteering days
• Employee assistance programme
• Life Assurance Scheme (x3 salary)