Data Governance and Business Intelligence Lead

Contract: Full time, permanent

Salary: £51,247.25 (£54,822.63 inclusive of London office allowance) plus competitive pension

Location: Hybrid- 2 days per week in London Office

Those living outside the M25 can opt to not receive London Office Allowance and agree a more flexible office attendance pattern at offer stage. Please note that travel to the London office is at your own expense.

Please note this ad will close on Thursday 5 November at 9am.

Frontline is entering a significant period of growth, with an expanding programme portfolio and an increasing need for high-quality data, reporting and insight to support programme delivery, contractual requirements and organisational decision-making.

The Data Governance and Business Intelligence Lead will establish and lead Frontline's data governance and business intelligence capability, ensuring data is accurate, trusted and used effectively across the organisation. The role will be responsible for developing reporting standards, governance processes and scalable business intelligence solutions that support operational delivery, performance monitoring, evaluation and strategic decision-making.

Working closely with Evaluation, Programme Management, Salesforce and Operations colleagues, the postholder will establish reporting standards, data governance processes and scalable business intelligence solutions that provide trusted and actionable insights across the organisation. They will play a key role in shaping how Frontline manages and uses data, creating the foundations for informed decision-making, continuous improvement and future growth.

The role will also lead the development of a newly established Data and Business Intelligence function, including line management of a Data Officer. The postholder will build organisational capability in data governance and reporting, improve data quality and consistency, and establish sustainable processes that support Frontline's future growth.

By combining technical expertise with strategic leadership, the Data Governance and Business Intelligence Lead will help ensure Frontline's data, reporting and business intelligence infrastructure remains scalable, well-governed and fit for the future.

This is a newly established role within a newly established function. As Frontline continues to grow and our organisational structure evolves, some aspects of the role, including its job title, reporting line and team structure, may be subject to change.

Key Responsibilities

Data Governance and Quality

• Establish and maintain Frontline's approach to data governance, data quality and reporting standards.
• Ensure programme data is accurate, consistent and fit for operational, reporting and evaluation purposes.
• Develop processes for data validation, reconciliation and quality assurance.
• Promote good data management practices and improve data literacy across the organisation.
• Lead and resolve significant data quality issues and reporting discrepancies.

Business Intelligence and Reporting

• Lead the development, maintenance and continuous improvement of Power BI dashboards and reporting solutions.
• Establish consistent standards for dashboard design, metric definitions, documentation and reporting governance.
• Develop reporting that supports programme delivery, operational performance, participant journeys and contractual reporting requirements.
• Ensure stakeholders have access to reliable, meaningful and actionable information.

Data Architecture and Systems

• Design and maintain data models that support reporting, monitoring and decision-making.
• Use data query languages (e.g. DAX, SQL) and related tools to extract, validate and transform data from multiple systems.
• Work with Salesforce and programme teams to ensure reporting requirements are incorporated into system design and development.
• Support effective and scalable data flows between systems, platforms and reporting environments.
• Identify opportunities to automate reporting and improve data efficiency.

Evaluation and Performance Support

• Work closely with Evaluation colleagues to ensure data is captured and structured effectively.
• Support the development of programme measures, KPIs and performance monitoring approaches.
• Develop solutions that support operational monitoring, system integrations and exception reporting.

Leadership and Capability Building

• Line manage and develop the Data Officer.
• Build organisational capability in data governance, reporting and business intelligence.
• Establish consistent processes, standards and ways of working across the function.

Continuous Improvement

• Drive improvements in data quality, reporting and governance practices.
• Explore opportunities to use automation, AI and emerging technologies to improve efficiency.
• Keep abreast of developments in business intelligence, data governance and reporting best practice.

Skills, Knowledge and Expertise

Experience and knowledge

• Significant experience working in a business intelligence, reporting, analytics or data governance role.
• Advanced Power BI skills, including data modelling, DAX/SQL and dashboard development.
• Strong data query language skills and experience working with complex datasets.
• Experience working with stakeholders to understand requirements and translate them into reporting, business intelligence and data solutions.
• Experience designing and maintaining reporting solutions that support operational and strategic decision-making.
• Experience establishing data governance, reporting standards or data quality frameworks.
• Experience translating business requirements into effective data models, metrics and dashboards.
• Experience investigating and resolving data quality issues and reporting anomalies.
• Strong understanding of data integrity, information governance and data lifecycle management principles.
• Experience supporting large-scale programmes, government-funded contracts or public sector services.
• Experience working with Salesforce or comparable CRM systems.
• Experience working with data warehouses, system integrations or complex data environments.
• Experience supporting evaluation, performance monitoring or outcomes measurement activities.
• Experience implementing automation or AI-enabled approaches to improve reporting and data management.
• Experience leading or developing colleagues.
• Experience supporting evaluation, performance monitoring or outcomes measurement activities.

Skills and characteristics

• Strong analytical and problem-solving skills, with the ability to investigate issues and identify solutions.
• Strong stakeholder management and communication skills.
• Ability to explain technical concepts and data issues to non-technical audiences.
• Strong organisational and prioritisation skills, with the ability to manage competing demands.
• Confidence to challenge constructively and drive improvements to data quality and reporting practices.
• Collaborative leadership style with the ability to build effective relationships across the organisation.
• Commitment to high-quality, well-governed and trusted data.
• Curious and forward-thinking, with an interest in innovation, automation and continuous improvement.

Benefits

• Flexible working hours
• Competitive pension employer contribution
• 25 days annual leave + bank holidays + office closes from 25 Dec to 1 Jan
• Buy up to five days annual leave a year
• Interest free loan for season ticket
• Personal coaching and mentoring
• Cycle loan scheme
• Deposit loan scheme
• Volunteering days
• Employee assistance programme
• Life Assurance Scheme (x3 salary)