UX Designer

About the role:

We are looking for a full-stack UX Designer to help shape customer experiences across our digital health and ecommerce platforms. Reporting to the Director of User and Experience Design, you will own the design process end to end - research, UX design, design systems, and UI - shaping how customers discover, engage with, and trust our digital products. In a single week you might move between user interviews, flows, component specs, and polished production screens. This is a hands-on IC role for someone who loves the craft and the pace. 

We move fast. Priorities shift. Context switching is part of the job. We want a scrappy mindset, strong judgment, and the sense to know when to push for perfect and when to ship, learn, and iterate.

Key responsibilities:

• End-to-end design execution:  Own the design process from research and discovery through wireframing, prototyping, and high-fidelity UI. 
• Customer experience design:  Design and optimize experiences for ecommerce customers and internal users across CMS, MarTech, and operational platforms. Build intuitive, consistent, scalable interfaces that support seamless workflows and a cohesive brand. 
• UX research and testing:  Plan and run user research, including interviews and usability testing. Turn customer pain points and behaviors into insights and design decisions. 
• Design systems and components:  Contribute components, patterns, and tokens that scale cleanly between design and development. 
• User acceptance testing (UAT):  Partner with stakeholders to validate designs through structured UAT, keeping work aligned with customer needs and business goals. 
• Collaboration and communication:  Work closely with product managers, engineers, and cross-functional partners. Communicate design decisions clearly and advocate for the customer without slowing the team down. 
• Brand consistency:  Maintain brand integrity across digital platforms while pushing thoughtful improvements to the visual identity. 
• Agile support:  Plug into Agile/Scrum workflows, prioritize ruthlessly, and ship iterative improvements sprint over sprint. 

What you'll need:

Experience and Skills  

• Minimum 3+ years in UX/UI design with a strong portfolio and case studies that show end-to-end work. 
• Ecommerce experience is a must.  
• Sound judgment on when to aim for perfect versus good enough to ship and learn. 
• Solid grasp of UX principles, journey mapping, conversion optimization, and responsive design. 
• Strong command of Figma, including components, variants, auto layout, and tokens. 
• Experience building or contributing to a design system in production. 
• Hands-on experience designing within CMS platforms (Contentful, Builder.io, WordPress, Fastr, or similar) and MarTech systems. 
• Knowledge of accessibility standards (WCAG) and inclusive design practices. 
• Familiarity with A/B testing tools and data-informed design decisions. 
• Experience with project management tools like Jira or Monday. 

Soft Skills  

• Scrappy mindset. Thrives in a high-demand environment with shifting priorities and frequent context switching. 
• Strong problem-solving with a consistent focus on the customer. 
• Clear communicator who can present to technical and non-technical audiences and defend decisions without getting defensive. 
• Works independently and collaborates well inside a tight cross-functional team. 
• Manages multiple projects in a fast-paced environment with frequent pivots. 

Bonus Skills  

• Digital health or telehealth experience. 
• Hands-on experience with CSS, Sass, and CSS variables. 
• Familiarity with design tokenization for clean design-to-development handoff. 
• Experience with Storybook or similar component documentation tooling. 

Note for Current Employees:

Please use the internal job board in Greenhouse to apply. Applications submitted through this external link will not be tagged as internal.

Compensation, Benefits, & Additional Details:

Health-E Commerce's compensation philosophy is grounded in market data and internal equity to ensure fairness and consistency across the team. Individuals new to the company should generally expect offers to fall between the entry point and midpoint of the salary range.  Our goal is to provide an offer that supports growth potential within the role and allows for future salary progression.  

• Compensation: $80,000 - $110,000
• Discretionary Annual Bonus Eligibility: Up to 10%
• Medical, Dental, Vision, and 401K with a company match
• Dependent Care, FSA & HSA accounts
• Paid Parental & Bonding Leave
• Flexible PTO & office closure on all major holidays
• Monthly wellness & internet reimbursements
• Professional development including certification support & leadership coaching
• Mental Health resources
• 100% remote within the United States
• Must be able to work EST hours

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