Manager, Group Data Product

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves over 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com

PURPOSE

• To support the refreshed Digital Strategy focusing on AI and Modern Data Platform, a data product manager is needed to oversee the development and launch of new data/AI products and features that meet the needs and expectations of customers and the business.
• This role involves working closely with the data engineering, product design, marketing, and distribution teams to define the data product vision, strategy, roadmap, and requirements.
• This role will conduct market research, user feedback, and data analysis to validate and prioritize product decisions and measure product performance. Additionally, he/she will be responsible for the Group data office key program operation and coordination.

KEY ACCOUNTABILITIES

• Foster a collaborative environment by working closely with cross-functional teams, including engineering, design, marketing, sales, and customer service.
• Facilitate regular team meetings and workshops to ensure alignment and effective communication.
• Encourage knowledge sharing and best practices among different markets
• Promote a culture of innovation, creativity, and continuous improvement within the team.
• Collect business requirements, create and manage the product backlog, and prioritize features based on business value and customer feedback.
• Manage the end-to-end project cycle, including developing business cases/charters, project plans, timelines, resource mobilization, cost and benefit analysis, risk mitigation, execution monitoring, and progress reporting/communication.
• Allocate resources effectively to ensure the data product development and operation success.
• Coordinate and lead product launch and go-to-market activities with the marketing and sales teams.
• Monitor data product operation progress. Analyze and report product performance, user behaviors, and feedback using various tools and metrics.
• Continuously test, iterate, and improve the product based on user feedback and data insights, to ensure timely completion and business value generation.

QUALIFICATIONS / EXPERIENCE

• Bachelor’s / master’s degree or equivalent experience.
• 5+ years of experience with data product, business intelligence, data API or real time decision engine development
• Expert in managing business intelligence tools and grasp of data visualization best practices.
• Strong project management experience
• Good experience of PCD and UX/UI design
• Experience with Agile development and operation.
• Good business acumen. Demonstrated track record of translating unstructured business requirements into product features that deliver business impact.

KNOWLEDGE & TECHNICAL SKILLS

• Strong knowledge of the product development lifecycle and agile methodologies.
• Good understanding of AI/GenAI technologies and keen to leverage them in changing the way people feel about insurance.
• Excellent communication, presentation, and interpersonal skills.
• Technical acumen and understanding data pipelines, warehousing, ETL processes and data governance.
• Ability to understand business pain points and design solutions to help the business resolve the issues.
• Ability to work effectively with cross-functional teams and manage multiple projects and stakeholders.
• Ability to think strategically and creatively and solve complex problems.
• Ability to conduct market research, user research, and data analysis using various tools and methods.
• Passion for building user-centric and innovative products that create value for the customers and the business.