Senior Product Manager (Workbench)

About Klook

We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.

Our mission is to build the digital infrastructure for the global experience economy - empowering merchants to share their passions and travelers to discover the heartbeat of each destination.

We operate a mobile-first, curated platform featuring diverse experiences across global destinations.

Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

Customer First

Push Boundaries

Critical Thinking

Build for Scale

Less is More

Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

Role Overview

Role Title: Product Manager, BD Workbench (BDWB)

Employment Type: Full time

About the role

* BD Workbench (BDWB) is the internal platform where Klook’s BD teams get their daily work done. In this role, you’ll own BDWB’s product roadmap and build. You’ll bring BD’s daily work, the full merchant lifecycle, cross-team collaboration and operations tooling online, onto one platform and into a standard way of working, so BD can drive growth across all our markets.

What you’ll do

* BDWB architecture and core module roadmap

* Platform architecture: Own BDWB’s overall architecture and product roadmap. Set and enforce shared standards for components, interactions and design principles, such as closed-loop workflows and role-based views. The goal is core modules that are well designed and easy to extend.

* End-to-end delivery: Lead product planning, requirements abstraction and delivery for BDWB’s core modules, including Account Acquisition, Account Management, and Booking & Settlement.

* Migration and re-architecture: Define the plan for moving legacy Admin features into BDWB in a standard way, and drive it together with other teams. The business must keep running without interruption during the transition.

* Cross-team collaboration and module integration

* Integration standards and governance: Act as BDWB’s gatekeeper, working closely with the Merchant team, Legal, Finance, Internal Control and each vertical. The Merchant team will lead upgrades to the core merchant systems and merchant data governance. You’ll own the interface standards and collaboration principles for external and downstream modules that plug into BDWB, so the product keeps moving in one direction.

* Cross-system workflows: Design and connect workflows that span multiple roles and systems, so data moves smoothly between teams and compliance controls are built in.

* New capabilities and innovation

* New modules: Get to know how BD teams work day to day and where their business is heading. This means BD in the broad sense: Local BD, Central Planning, Ops BD and more. Keep planning, building and shipping new features and tools in BDWB.

* AI and tooling: Explore how AI can make the workbench smarter. Combine agents, rule-based and anomaly detection, and a Knowledge & Tool system to keep expanding what BD can get done in BDWB.

* Adoption and user experience

* Driving adoption: Treat business adoption as the main measure of success. Build a framework that tracks system usage, feature coverage and process closure rate. Pair it with targeted rollout and training so new features are actually used.

* Efficiency and satisfaction: Keep collecting BD pain points and feedback, and refine interactions and workflows. Improve BD’s daily efficiency and overall satisfaction with BDWB, measured by CSAT and NPS.

What you’ll need

* Bachelor’s degree or above; Computer Science, Information Systems, Management or a related field preferred.

* 5+ years of B2B product experience. Experience shipping large internal systems, CRM, ERP or platform products is a plus.

* Strong business abstraction: you can turn complex processes and multi-role collaboration into clear, stable and scalable product solutions.

* Strong cross-functional communication and execution: you can align Legal, Finance, the business and Engineering and deliver on time.

* Deep understanding of data structures, permission governance and workflow engines.

* Professional English, used as a daily working language.

Nice to have

* Industry background: Experience at an OTA, in cross-border e-commerce or at a large multinational. Familiarity with how BD teams work day to day and what slows them down, across business development, central operations and strategic planning.

* Re-architecture and governance: Experience with master data governance on large B2B platforms, smooth migrations across systems, legacy system rebuilds, or implementing complex workflow engines.

* Applied AI: Hands-on experience shipping AI workflows, agents or internal efficiency tools, such as a Knowledge & Tool system, with measurable business results.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.