ServiceNow Developer – ITSM / CSM / FSM

FyerX is hiring experienced ServiceNow Developers for one of our clients in Coimbatore. We are looking for professionals with 3-6 years of experience in ServiceNow development, customization, workflow automation, and integrations.

The ideal candidate should have strong hands-on experience in ServiceNow catalogue development, ITSM/CSM/FSM modules, scripting, and API integrations, with the ability to contribute across the complete Software Development Life Cycle (SDLC).

Job Details

• Job Title: ServiceNow Developer - ITSM / CSM / FSM

• Experience: 3-6 Years

• Location: Coimbatore, Tamil Nadu

• Working Days: Monday to Friday

• Working Hours: 9:00 AM - 6:00 PM

• Industry: IT Services / Technology

• End Client: KG Invicta Services (KGIS)

Job Summary

We are seeking a skilled ServiceNow Developer to design, develop, customize, and maintain ServiceNow applications and modules.

The role involves end-to-end ServiceNow development, including service catalogue configuration, workflow automation, scripting, third-party integrations, testing, and application support.

The selected candidate will work across the complete development lifecycle, ensuring high-quality deliverables while following established development standards and processes.

Key Responsibilities

• Develop, configure, and customize ServiceNow applications, modules, and service catalogues.

• Design and implement workflows, business rules, client scripts, and UI policies.

• Work on ServiceNow ITSM, CSM, and FSM modules.

• Develop and maintain ServiceNow integrations with external applications using REST APIs and other integration technologies.

• Perform requirement analysis, feasibility assessments, and technical estimations.

• Configure and customize Agent Workspace based on business requirements.

• Handle incident, request, and case management processes.

• Manage ServiceNow Update Sets and release deployments.

• Prepare technical documentation and maintain configuration changes.

• Develop unit test cases and perform unit and integration testing.

• Participate in code reviews, troubleshooting, and performance optimization.

• Ensure adherence to SDLC processes, quality standards, and configuration management practices.

• Collaborate with technical and functional teams to deliver ServiceNow solutions.

Requirements

• 3-6 years of experience in ServiceNow development and customization.

• Strong hands-on experience in ServiceNow Service Catalogue development.

• Good understanding of ServiceNow ITSM, CSM, and/or FSM modules.

• Proficiency in ServiceNow scripting and configuration, including:

  • Business Rules

  • Client Scripts

  • UI Policies

  • Workflows

  • Agent Workspace

• Experience in ServiceNow Update Sets and release management.

• Working knowledge of REST API integrations and third-party system connectivity.

• Understanding of software configuration management tools and processes.

• Knowledge of SDLC, software estimation techniques, and quality processes.

• Strong analytical, troubleshooting, and problem-solving abilities.

• Good communication and interpersonal skills.

Preferred Qualifications

• ServiceNow certifications such as CSA, CAD, or CIS.

• Experience integrating ServiceNow with enterprise applications such as SAP.

• Knowledge of SAP CPI or similar integration technologies.

• Experience in ServiceNow UI development and customization.

• Understanding of ServiceNow reporting and analytics.

• Familiarity with Agile development methodologies and CMMI quality standards.

• Experience in application testing, debugging, and performance optimization.