Credit Control Supervisor

Credit Control Supervisor
Purpose
To lead, supervise, and coach the credit control team, ensuring efficient management of debtors accounts and timely collection of payments.

• Employer: G4S Botswana
• Job Type: Full-time
• Location: Gaborone, Botswana
• Category: Finance
• Closing Date: 2026-11-06

• Maintain the integrity of the age analysis throughout the month.
• Review ages analysis daily for any misallocations and implement timely correction.
• Develop an effective and timely process for allocation of customer receipts to ensure all customer balances are up to date.
• Review all credit notes issued to clients and ensure they are correctly captured.
• Assist with review of Accounts Receivable balance sheet reconciliations including suspense accounts
• Assist with preparation of Expected Credit Loss (ECL) allowance model in line with IFRS Accounting standards by compiling data required for modelling.
• Assist with preparation and calculation of Bad Debt provision in line with US GAAP and G4S Group accounting policies.
• Assist with preparation of external and internal audit
• Assist with resolution of external and internal audit queries
• Lead and provide direction for the team
• Supervise, guide, and coach Credit Controllers in their daily duties and collection efforts
• Ensure the credit control team is assigned portfolios and collection is at maximum.
• Distribute daily workloads, and monitor performance against collection targets
• Escalate and resolve complex client queries alongside team members without delay
• Reconcile "Problem Clients" and report to the Financial Controller.
• Develop strategies to motivate the team and enhance collection.
• Develop key account clients visits schedule and build and maintain a good client relationship
• Liaises with customers and internal personnel including the sales and operations teams to ensure that credit and service issues are resolved smoothly.
• Address incorrect billing and provide accurate advice.
• Ensure refunds, journal , credit notes, customers' invoices, letters and statements are done timely and accurately.
• Ensure accurate and timely billing for clients every month within the set deadline.
• Proactively manage non-paying clients and submit to Legal department
• Lead meetings with Sales and Management to resolve key client account issues, review team performance and innovatively explore opportunities to strengthen collections.
• Set monthly collection targets for the team and ensure overall team targets are achieved
• Conduct regular performance reviews, training, and continuous development for credit control staff
• Participation in weekly credit control meetings.
• Provides ad-hoc reporting as requested by management.
• Analyse customer credit behavior and flag delinquent accounts to management
• Propose write off of irrecoverable receivables.
• Foster a strong control environment and ensure data for group internal control is maintained are submissions adhered to.
• Support month-end and year-end close procedures, and provide documentation/schedules for external audits.
• Develop, implement, and enforce financial policies, standard operating procedures (SOPs), and compliance controls.
• Continuously explore ways to improve the control environment, processes and increase revenue collection.
• Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.
• Participate in safety forums created by company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required
• Supervise direct reports and provide mentorship and coaching.
• Conduct regular performance evaluations, set clear key performance indicators (KPIs), and manage individual development plans for team members.
• Identify skill gaps within the credit team and design structured training programs.
• Foster a continuous learning environment

• AAT, Business Degree or equivalent.
• BICA registered.
• 3 - 5 years' relevant experience in debt collection/credit control environment
• Experience in a related position would be deemed approp…