Manager - DevOps/Site Reliability

About GALE :

GALE is the world's first and only Business Agency.

We bring business strategy to brand storytelling to drive enterprise value.

With expertise in strategy, media, CRM, creative, performance marketing, and technology, GALE creates integrated marketing systems and campaigns that grow businesses in significant ways.

Founded in 2014, the agency has since been named AdAge's Business Transformation Agency of the Year and Adweek's U.S. Media Agency of the Year and has been recognized for its innovative creative at the Cannes Lions.

We work with brands such as Delta, Uber, Starbucks, Chili's, Hard Rock, MilkPEP, Diageo, Cotton, IHG and more.

If you're driven by a passion to build something great, a desire to innovate, and a commitment to achieve excellence in your craft, GALE is a great place for you!

GALE has eight offices around the world, including New York, Toronto, Los Angeles, Austin, Denver, Kansas City, London, and Bengaluru.

GALE embraces a hybrid, flexible workplace.

What You'll Do :

About the Role :

We are seeking an experienced and strategic Manager, DevOps to lead our DevOps and Platform Engineering function from our Bangalore office.

In this role, you will drive cloud-native infrastructure strategy, SRE practices, and large-scale automation initiatives across the organization.

You will manage a team of full-time and contract engineers, partner with engineering, product, and security leadership, and own the reliability, scalability, and operational excellence of our platforms.

If you are a hands-on leader with deep cloud expertise, a passion for building high-performing teams, and the ability to translate complex technical trade-offs into clear business outcomes, we want to hear from you.

Key Responsibilities :

1. Team & People Leadership :

- Lead, manage, and grow a team of DevOps engineers (FTEs and contractors), overseeing day-to-day delivery, performance reviews, and career development.

- Establish clear ownership, accountability, and a high-performance culture within the DevOps function.

- Drive training and up-skilling initiatives across key areas such as Kubernetes, Terraform, and GCP to keep the team current and effective.

- Mentor senior engineers and support their growth into technical leadership roles.

2. Cloud & Infrastructure Strategy :

- Own and evolve the organization's cloud infrastructure strategy across AWS and GCP, ensuring platforms are scalable, secure, and cost-effective.

- Oversee and architect large-scale migrations and infrastructure modernization programs, including cloud platform transitions and GitHub Enterprise adoption.

- Set strategic priorities and roadmaps for reliability, automation, observability, and infrastructure improvements aligned with business objectives.

- Collaborate with engineering and product leadership to define infrastructure requirements for new platforms and product initiatives.

3. SRE & Operational Reliability :

- Establish and lead a dedicated SRE function within the DevOps team, driving ownership of uptime, incidents, and on-call practices.

- Oversee the full incident management lifecycle, including on-call processes, RCA sign-off, corrective actions, and preventive measures to improve MTTR.

- Define and enforce SLOs, SLIs, and error budgets to maintain high service availability.

- Standardize DevOps workflows and tooling across planning, alerting, and incident management platforms.

4. CI/CD & Automation :

- Define and govern CI/CD standards and pipeline architecture across the organization, ensuring reliable and consistent deployments.

- Champion the use of AI-assisted development tools and automation to reduce toil and accelerate delivery velocity.

- Oversee container orchestration strategy using Kubernetes (EKS, OpenShift) and ensure best practices for containerized workloads.

- Drive Infrastructure as Code (IaC) adoption using Terraform and Ansible to maintain consistent, auditable environments.

5. Observability, Security & Compliance :

- Own the organization's observability strategy, driving adoption of monitoring, logging, and alerting solutions across all platforms.

- Lead technology audit and compliance programs aligned to ISO certification standards.

- Partner with security teams to embed DevSecOps practices into pipelines and infrastructure provisioning.

- Work closely with leadership to communicate risks, trade-offs, and timelines in a clear, actionable manner.

Who You Are :

Requirements :

- 8 - 10 years of hands-on experience in DevOps, platform engineering, or site reliability engineering, with at least 2 years in a people management role.

- Proven experience managing cross-functional teams including full-time engineers and contractors.

- Deep expertise in AWS (20+ services) and hands-on experience with GCP; familiarity with Azure or other cloud platforms is advantageous.

- Strong proficiency in container orchestration using Kubernetes (AWS EKS, GKE) and Docker.

- Hands-on expertise with Infrastructure as Code tools, particularly Terraform and Ansible.

- Demonstrated experience designing and managing CI/CD pipelines using tools such as Jenkins, ArgoCD, GitHub Actions, or GitLab CI.

- Experience establishing and running SRE functions, including on-call frameworks, incident management, and RCA processes.

- Proficiency in observability tooling including Grafana Stack (Grafana, Loki, Mimir), ELK/OpenSearch, and AWS CloudWatch.

- Strong scripting and automation skills in Python and Shell.

- Experience leading or contributing to technology audits and compliance initiatives (e.g., ISO certifications).

- Excellent communication skills with the ability to explain technical concepts and risks to non-technical stakeholders and senior leadership.

- Experience with project and service management tooling such as JIRA, PagerDuty or equivalent platforms.

Our Commitment to Inclusion :

Why Join Us :

- Opportunity to shape and lead the DevOps and Platform Engineering practice within a fast-growing, global organization.

- Strategic role with direct influence on cloud architecture, tooling decisions, and engineering culture.

- Collaborative environment that values operational excellence, innovation, and continuous improvement.

- Continuous learning and development opportunities with investment in certifications and skills growth.

- Competitive compensation package and benefits.

Compensation :

NA.

Skills

DevOps, Site Reliability, Cloud Infrastructure, IT Strategy, CI/CD, IT Automation, IT Security Strategy, Kubernetes, IAC Terraform, Docker, Python