General Manager (Operations / Process Optimization / Multinational Client Management) – Caribbean

GateSource HR Caribbean Division is collaborating with a strategic client to recruit a General Manger who would be responsible for optimizing the business's operational performance. Key functions include promoting safe and efficient operations, serving as a liaison on regulatory matters, and refining business processes, information flow, and reporting systems. This role involves managing relationships with multinational clients in the designated market, ensuring their satisfaction, and fostering long-term partnerships. The General Manager must continuously identify opportunities to enhance and expand existing processes and systems. The responsibilities include, but are not limited to: Communicate regularly with senior leadership, employees, vendors, and stakeholders. Collaborate with senior management to create and implement both short- and long-term strategic goals. Establish, enforce, and maintain safety and quality assurance standards. Enhance organizational processes and systems to improve overall efficiency and capacity. Drive strategic and operational objectives while ensuring alignment with company goals. Oversee daily operations, ensuring adherence to budgets and timelines. Conduct monthly analyses of sales reports and operational costs. Develop and execute strategies to reduce costs, minimize waste, and boost productivity. Supervise accounts payable and receivable functions. Inspire, lead, and support large teams within a fast-paced environment. Implement career development plans for direct reports. Address and resolve operational issues promptly. Manage timely data collection for operational metrics and ensure data accuracy. Meet productivity goals, reduce error rates, and deliver superior customer service. Collaborate with cross-functional teams to enhance internal tools and systems. Review budgets and present cost analyses to senior management. Resolve client concerns, including equipment quality issues and on-site incidents. Oversee inventory and materials management. Communicate updates on operational policies and concerns during departmental meetings. Approve operational invoices and ensure timely payment submission. Monitor vendor pricing, rebates, and service agreements. Ensure a safe work environment by adhering to and enforcing approved policies and legal requirements. Manage relationships with multinational clients to ensure their needs are met and expectations are exceeded. Cultivate strategic partnerships with multinational clients, aligning offerings with their global and regional objectives. Identify new opportunities to improve service delivery and expand business with key clients. Represent the organization in high-level discussions with multinational clients to ensure alignment with market goals and strategies.

Requirements Bachelor’s degree in business administration, operations management, or a related field. At least 8 years of experience in an operations management role within FMCG, retail, or food and beverage sectors. Familiarity with international operations, labor laws, and collective agreements is a plus. Demonstrated ability to oversee multiple departments and drive maximum productivity. Proven track record of fostering trust, diversity, and inclusion within teams. Strong budgeting and financial oversight capabilities. Effective delegation skills while maintaining operational control and ensuring customer satisfaction. Expertise in conflict resolution and business negotiation. Proficiency in general business software and Microsoft Office Suite. Excellent written and verbal communication skills in English; proficiency in Spanish is advantageous.

Benefits Competitive benefits package Health insurance Staff Meals