NAM Preboarding Specialist

Job Description Summary

Job Description

Essential Responsibilities

• Collaborate with the HR team, hiring managers, and Talent Acquisition team to gather necessary information for creating accurate and comprehensive offer letters.
• Ensure services are delivered in a timely manner with guidance from NAM Offer & EA Team leader, while ensuring high standards of accuracy and quality are maintained, based on compliance with relevant legal and GE policy requirements.
• Follow GEV standards to generate offer letters, ensuring that all necessary details are included, such as compensation, position details, and other terms and conditions.
• Communicate with candidates regarding offer details, answering questions, and addressing concerns they may have about the offer letter.
• Upon acceptance of an offer by a candidate, ensuring that all pre-hire tasks are provided to candidate in a timely manner to ensure that we meet agreed upon start date
• Partnering with vendors (i.e. Background check and Drug testing vendor, etc) to ensure pre-hire tasks assigned to new hire are effectively assigned in a timely manner
• Monitor the progress of the tasks from offer letter submitted to employee start date
• Identify areas for improvement and propose solutions to enhance the candidate experience and overall offer/pre-onboarding process.
• Ability to recognize when to escalate issues that would impact the experience for a new hire
• Coordinate video calls with new hires to review employee-provided documents and verify identity and employment authorization
• Ensure timely completion of Section 1, and acceptable documentation is uploaded to WD employee record. Follow up with pre-hire as necessary.
• Maintain organized and secure records of I-9 forms and supporting documentation
• Coordinate with NAM Onboarding Leader to resolve any discrepancies or compliance issues
• Identify and communicate potential delays or issues proactively
• Demonstrated strong follow-through by consistently meeting our established SLAs
• Proactively seeks clarification on ambiguous requests to mitigate risk and ensure high-quality deliverables
• Working hours will follow the U.S. Eastern Time Zone to support the North America offer and preboarding process.

Qualifications/Requirements

• Bachelor’s degree from an accredited university or college in related area (or a high school graduate/GED or equivalent with at least 3 years of relevant work experience)
• Must be able to work during U.S. Eastern Time Zone business hours to support the North America offer and preboarding process

Desired Characteristics

• Strong customer service focus, with the ability to anticipate customer needs with a high level of responsiveness

• Excellent organizational and time-management skills to manage multiple tasks and deadlines effectively.

• Excellent written and verbal communication skills.

• Prior experience in HR, or a similar role is preferred.

• Familiarity with Workday and document management tools.

• Applies solid judgment ensuring integrity, compliance, & confidentiality

• Passion for continuous process improvement and simplification

• Ability to anticipate and resolve challenges

• Ability to manage multiple priorities and deadlines in a fast-paced environment

Additional Information

Relocation Assistance Provided: Yes