Senior Engineer - Fleet Management Baker Hughes (Oil & Gas Industry Segment)

Job Description Summary

Baker Hughes, formerly GE Oil & Gas / Nuovo Pignone, is a critical distribution and service channel for GE Vernova in this market. Success in this role requires balancing technical depth, commercial awareness, and strong cross-functional influence to deliver win-win-win outcomes for GE Vernova, Baker Hughes, and the end user.

This position is intended for a senior engineering professional who can operate effectively at both the strategic and operational levels. You will serve as a key interface between Baker Hughes and GE Vernova, coordinating across Engineering, Product Line Management, Project Management, Commercial/Sales, Services, and other functions to align priorities, resolve complex issues, and lead the execution of technical support for Baker Hughes. The ideal candidate brings strong heavy-duty gas turbine expertise, credibility across stakeholders, and the judgment to navigate complex technical and business situations effectively.

Job Description

Roles and Responsibilities

Execute Engineering Responsibilities in Support of the GE Vernova-Baker Hughes partnership

• Baker Hughes is the new unit distribution channel for GE Vernova in the oil and gas industry. Baker Hughes is also GE Vernova OEM Supported Service Provider in this segment.
• You will represent GE Vernova as the HDGT OEM with Baker Hughes and End Users within the Oil and Gas industry on RCAs, Repair Activities, Reliability/Life Management of hardware, TIL/GEK/GER education/explanations, and other relevant activities as outlined in agreements between GE Vernova and Baker Hughes.
• Support HDGT installations and outages in the Oil and Gas segment, whether executed by GE Vernova or Baker Hughes while also being a strong steward of GE Vernova resources.
• Support Closure of Baker Hughes Help Cases (BH Help is a Baker Hughes specific module within Power Now) to achieve agreed upon quality & delivery metrics. These are analogous to ER cases.
• Understand and promote accurate MyTime charging to Baker Hughes funded time codes and create quarterly summaries for accurate and timely billing.

Deliver GE Vernova Customer Service Engineering and HDGT Product Service Priorities

• Relate these priorities to the daily work in support of Baker Hughes and the Oil and Gas sales channel and deliver results on the priorities within this space.

Baker Hughes Help Case (BH Help) Response

• BH Help Cases are a prime vehicle for Baker Hughes to request Engineering support from GE Vernova.
• Answer cases directly or pull in other teams to deliver high-quality ER case resolutions. Understand the internal GE Vernova processes for escalations-including weekend duty phone support.
• Ensure answers protect GE Vernova Intellectual Property (IP) and are consistent with established protocols.

Support Root Cause Analysis (RCA) Excellence

• Support Baker Hughes RCA execution in a manner that demonstrates technical excellence and aligns outcomes on similar RCAs with GE Vernova root causes and CAPA.

Lead Customer Communications

• Coordinate and ensure excellence in customer communications within the Oil and Gas Industry at user conferences, and in-person customer meetings. Strengthen customer relationships through direct engagement and clear, high-quality technical interactions. Remain consistent with other GE Vernova messaging for the same products outside of the Oil & Gas segment.

Required Qualifications

• Bachelor’s degree in engineering from an accredited university or college.
• Minimum of 8 years of experience in gas turbine engineering or related technologies.
• Demonstrated knowledge of B/E Class Heavy Duty Gas turbines and the GE Vernova Gas Turbine business.

Desired Characteristics

• Customer-focused communicator, able to convey ideas clearly at all organizational levels.
• Excellent organizational skills, effectively managing multiple complex projects.
• Knowledgeable of GE Vernova tools such as Product Lifecycle Management (PLM) and Power Now.
• Embodies humility, openness, collaboration, and a commitment to continuous learning and servant leadership.
• Proficient in the Tops 8D or other root cause analysis techniques.
• Agile in responding to shifting priorities across concurrent projects.
• Thrives in ambiguity and uncertainty; welcomes challenges with resilience.
• Willingness and ability to travel to customer sites as business needs arise.
• Strong foundational knowledge of gas turbine technology, applying expertise to engineering challenges.

Additional Information

Relocation Assistance Provided: Yes