Field Service Engineer

The successful candidate will act as a trusted technical advisor, ensuring maximum equipment reliability, customer satisfaction, and operational efficiency.

Responsibilities / Tasks

Installation & Commissioning

• Perform installation, start-up, commissioning, and validation of homogenizers and related processing equipment.
• Conduct equipment performance testing and ensure compliance with operational specifications.
• Support factory acceptance tests (FAT) and site acceptance tests (SAT).

Maintenance & Troubleshooting

• Execute preventive, predictive, and corrective maintenance activities.
• Diagnose and resolve mechanical, hydraulic, pneumatic, process, and operational issues.
• Troubleshoot high-pressure homogenization systems, pumps, valves, seals, pistons, hydraulic systems, and associated process equipment.
• Conduct root cause analysis and recommend corrective actions to prevent recurring failures.

Process Support

• Assist customers in optimizing homogenization processes to achieve target product quality and production efficiency.
• Provide technical recommendations regarding pressure settings, flow rates, product characteristics, and process parameters.
• Support process improvement initiatives for dairy, beverage, pharmaceutical, cosmetic, and liquid food applications.

Customer Support

• Provide on-site and remote technical support to customers.
• Deliver operator and maintenance training programs.
• Prepare detailed service reports and recommendations following service visits.
• Build and maintain strong relationships with customers and stakeholders.

Spare Parts & Service Sales Support

• Identify opportunities for spare parts replacement, equipment upgrades, and service contracts.
• Support sales teams with technical assessments and customer consultations.
• Provide cost-effective maintenance recommendations.

Compliance & Safety

• Ensure all service activities comply with company safety standards and customer site requirements.
• Follow GMP, HACCP, food safety, and pharmaceutical industry guidelines where applicable.
• Maintain accurate documentation and service records

Your Profile / Qualifications

Education

• Bachelor's Degree or Diploma in:
• Mechanical Engineering
• Chemical Engineering
• Process Engineering
• Industrial Engineering
• Food Engineering
• Mechatronics Engineering

Experience

• Minimum 3 years of field service, maintenance, or process engineering experience.
• Experience with homogenizers, high-pressure pumps, separators, heat exchangers, filling systems, processing equipment, or rotating machinery is highly preferred.
• Experience supporting food & beverage, dairy, pharmaceutical, cosmetics, or chemical manufacturing plants is advantageous.

Technical Competencies

Mechanical Knowledge

• Strong understanding of:
• Pumps and fluid handling systems
• Bearings, seals, pistons, and valves
• Hydraulic and pneumatic systems
• Preventive and corrective maintenance
• Mechanical troubleshooting and root cause analysis

Process Knowledge

• Understanding of:
• Homogenization principles
• Fluid processing operations
• CIP (Clean-In-Place) systems
• Dairy and beverage processing
• Emulsification and particle size reduction
• Process optimization and production efficiency

Electrical & Controls (Preferred)

• Basic understanding of:
• PLC systems
• VFDs
• Instrumentation and sensors
• Electrical troubleshooting

Soft Skills

• Strong problem-solving and analytical skills.
• Excellent customer-facing communication skills.
• Ability to work independently in remote customer locations.
• Effective report writing and documentation skills.
• Strong sense of ownership and urgency.
• Team-oriented mindset with a focus on customer satisfaction.

Did we spark your interest?

Then please click apply above to access our guided application process.