Technical Support Engineer (Tier 2)

We are looking for a Tier 2 Technical Support Engineer to join a global leader in Network Security Policy Orchestration. You will troubleshoot complex network security issues, support customer deployments across EMEA, and manage end-to-end technical communications.

Full time, Remote

Responsibilities:

Provide technical support to worldwide customers and partners using all methods of communication.
Troubleshoot to full resolution of issues within the Tufin suite and OS
Maintain individual ticket queue and responsible for all communication with customer, including being the liaison between customer and internal resources.
Support the implementation and integration of Tufin products within customers’ infrastructure
Help to document best practices in maintaining Tufin solutions
Develop a deep understanding of the customers’ technical environment
Support the EMEA region

Requirements

3+ years implementation/operations experience of network/security systems OR experience of Linux servers
Previous customer/end user facing experience as a technical lead
Strong understanding of networks, protocols and internet technologies (Routing, NAT, Advanced TCP/IP etc.)
Excellent interpersonal, verbal & written communication, critical thinking & analytical skills
Experience in firewall administration/configuration (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)
Perl, Python, BASH skills are a plus
Loyal, reliable, devoted & conscientious
Highly responsible and accountable
Experience working with K8S and complimentary services
C1 German speaker - advantage