Pre-Sales / Post-Sales (IT Enterprise Solution)

GEMCO Pakistan is seeking a skilled and motivated professional for the role of Pre-Sales / Post-Sales (IT Enterprise Solution) who will play a critical role in supporting enterprise clients throughout the sales and post-sales lifecycle. This position focuses on understanding customer requirements, offering comprehensive IT enterprise solutions, and ensuring seamless onboarding and adoption of these solutions. The ideal candidate possesses a strong technical background in cloud, SaaS, and enterprise architecture, combined with hands-on expertise in technical product demonstrations, requirements discovery, and lifecycle management. The candidate is tasked with facilitating effective communication between technical teams and customers by creating use case models and user story mappings to tailor solutions that meet business needs. With an emphasis on enhancing customer satisfaction, this role involves managing technical accounts, providing detailed solution designs, and collaborating with hardware and software vendors. Applicants should have at least four years of experience in pre-sales, SLA maintenance, and technical service and support in an IT and enterprise solution environment. Since the position does not require team management responsibilities, the focus remains on individual contribution and technical proficiency.
Responsibilities

• Conduct thorough requirements discovery and needs analysis to understand customer business challenges and technical needs.
• Design and architect enterprise IT solutions leveraging cloud, SaaS, and on-premises technologies to meet customer requirements precisely.
• Carry out technical product demonstrations, showcasing solution capabilities and benefits effectively to a diverse audience.
• Manage customer onboarding processes and drive adoption of IT enterprise solutions to achieve desired business outcomes.
• Serve as the primary technical contact for client accounts, providing ongoing support, guidance, and issue resolution throughout the engagement lifecycle.
• Collaborate closely with sales teams to develop use case models and user story mappings that enhance solution relevance and client satisfaction.
• Ensure that all designs comply with industry standards and best practices, including the AWS Well-Architected Framework.
• Perform hardware and software requirement identification using vendor configurators such as Dell, HP, and Huawei to provide tailored IT infrastructure solutions.
• Administer Learning Management Systems (LMS) and encourage continuous technical training and certification to strengthen partnership capabilities.
• Identify storage and network requirements, including SAN switches and related networking components, to optimize client IT environments.
• Utilize ITIL service management practices to maintain service level agreements (SLA) and provide high-quality service and support.
• Leverage Salesforce CRM and Service Cloud tools for effective customer relationship management and service operations.
• Document solution designs, user requirements, and service-level agreements clearly and concisely to align stakeholders and project teams.
• Stay current with emerging technologies and industry trends to maintain a competitive edge and deliver innovative enterprise IT solutions.