Global IT Assistant NGO

IT Jobs, Generation Jobs. Global IT Assistant provides baseline IT support, ticketing, software licensing, and invoice tracking, requires a basic understanding of IT support processes and proficiency with office and ticketing tools. Remote role in Nairobi.

Job Objectives

The IT Assistant role is focused on:

• Coordinate day-to-day IT support requests from staff and affiliates, ensuring issues are logged, triaged, and resolved or escalated within agreed-upon timelines.
• Serve as the first point of contact for IT-related issues, guiding staff to the right resolution path.
• Upload and track IT-related invoices for processing, keeping accurate records to support budget tracking and payment follow-up.
• Follow up on software requests, from submission through approval, licensing, and user provisioning.
• Coordinate with vendors and the Digital team on IT hardware and software procurement. • Maintain organized documentation of IT tickets, invoices, licenses, and vendor contracts.

Key Responsibilities

• Log, triage, and follow up on IT support tickets, ensuring resolution according to the priority and timelines defined by the Digital Team.
• Upload IT-related invoices into the finance/accounting system and track their status through to payment.
• Coordinate with vendors to resolve invoice discrepancies or missing documentation.
• Track software requests end-to-end: submission, approval, license procurement, and provisioning to end users.
• Maintain an up-to-date inventory of software licenses, renewals, and IT equipment.
• Support IT account setup and access as part of staff onboarding and offboarding.
• Prepare periodic status reports on open tickets, pending invoices, and software requests for the Digital Team.

Qualifications

We value IT Assistants who have:

• A positive, friendly, and collaborative attitude.
• Basic understanding of IT support processes, ticketing systems, and software licensing.
• Strong organizational skills and attention to detail, particularly for invoice and documentation tracking.
• Effective communication with cross-functional teams, vendors, and stakeholders.
• Ability to prioritize and follow up on multiple requests simultaneously.
• Proficiency with basic office and finance tools (e.g., Excel, ticketing/invoicing systems).
• Fluent in English
• Desirable: conversational Spanish.
• One year of experience in a similar role.

How to Apply

Click here to apply