Executive Assistant

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Executive Assistant

United States

Role Overview:

The Executive Assistant enables the SVP of Solution Consulting to operate at maximum effectiveness, creating the focus, coordination, and operational discipline needed to advance strategic priorities across a global organization. This role owns the executive operating rhythm across complex calendars, meetings, travel, communications, and critical follow-through, while anticipating needs and helping priorities move forward with precision.

Working across Solution Consulting, Sales, and cross-functional teams, you will build trusted relationships with senior leaders and help create the conditions for teams to deliver innovative, AI-powered customer experiences. At Genesys, empathy shapes how we collaborate and how we help organizations build stronger customer relationships, and your judgment, discretion, and ability to bring people together will directly support that mission.

The role provides meaningful exposure to enterprise priorities and senior leadership, creating opportunities to deepen executive partnership, operational leadership, and organizational influence.

Key Responsibilities:

• Own the SVP's complex, global calendar and proactively align time, meetings, and commitments with the organization's highest-priority business objectives
• Anticipate executive needs, resolve scheduling and operational conflicts, and create the structure needed for the SVP to remain focused on strategic priorities
• Safeguard sensitive and confidential information with sound judgment, integrity, and discretion
• Drive coordination across multiple assignments and shifting priorities, exercising autonomy and escalating issues when needed to maintain momentum
• Lead end-to-end planning for complex executive meetings and events, coordinating agendas, participants, venues, technology, catering, materials, communications, and day-of execution
• Coordinate team onboarding, offsites, and organization-wide activities, bringing structure and follow-through to projects and processes that strengthen team effectiveness
• Manage global travel planning and detailed itineraries, anticipating logistical requirements and adapting quickly when plans change
• Oversee expense reporting and monthly credit card reconciliation, ensuring timely and accurate administration
• Drive ad hoc projects and operational priorities for the Solution Consulting organization, tracking actions, dependencies, and issues through resolution
• Implement and interpret administrative policies and procedures, helping ensure consistent and effective execution
• Partner with senior leaders and cross-functional stakeholders to drive alignment across departmental, divisional, and organizational priorities

Required Qualifications:

• 8+ years of corporate experience as an Executive Assistant, including significant experience directly supporting a senior executive
• Demonstrated success managing complex executive calendars, competing priorities, and sensitive matters with limited oversight
• Proven ability to handle confidential information with integrity, discretion, and sound professional judgment
• Strong interpersonal skills and demonstrated ability to establish trusted relationships with senior leaders and stakeholders across organizational levels
• Outstanding organizational and time management capabilities, with exceptional attention to detail
• Strong written and verbal communication skills, with the judgment to communicate effectively across diverse audiences and seniority levels
• Ability to remain composed, adaptable, and highly effective as priorities and business needs change
• Advanced proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, along with Adobe Acrobat
• Demonstrated ability to work independently while collaborating effectively across teams, functions, and time zones

Preferred Qualifications:

• Experience supporting executives within a global sales, Solution Consulting, technology, or customer-facing organization
• Experience coordinating global meetings, executive events, offsites, or complex international travel
• Background supporting project coordination, organizational processes, or cross-functional initiatives in a large enterprise environment
• Familiarity with modern collaboration and productivity tools used to coordinate distributed global teams

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at[email protected].

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.