Facilities Coordinator

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

The Facilities Coordinator helps ensure the Genesys R&D office in Durham operates as a reliable, welcoming, safe, and high-performing workplace where employees, visitors, and business partners can do their best work. This on-site role owns established day-to-day Facilities coordination across workplace operations, hospitality, vendor services, physical security support, sustainability, and administrative and financial processes.

Partnering closely with the Facilities Manager, this role serves as a key connection point between employees, property management, service providers, and internal teams. You will independently resolve routine workplace needs, coordinate vendors and services, maintain operational standards, and escalate risks or complex issues when appropriate.

Your work will directly influence employee experience and office readiness by keeping spaces functional, meeting rooms prepared, hospitality services dependable, and Facilities requests moving efficiently from identification through resolution. You will also help strengthen workplace sustainability by supporting waste reduction, environmental data collection, responsible procurement, and applicable environmental and EHS initiatives.

The role provides broad exposure to Facilities operations and cross-functional initiatives, with opportunities to expand expertise in workplace experience, vendor management, sustainability, life safety, budgeting, and Facilities technology. At Genesys, collaboration, empathy, and thoughtful innovation shape how teams work together to create better experiences for employees and the customers they support.

Key Responsibilities:

• Own day-to-day Facilities coordination for the Durham office, maintaining a functional, safe, welcoming, and consistently high-quality workplace
• Conduct routine workplace walkthroughs to proactively identify maintenance, cleanliness, safety, supply, equipment, and workplace experience issues before they disrupt employees or visitors
• Drive Facilities work orders and service requests through ServiceNow or applicable systems from initiation through resolution, maintaining clear communication with employees and Facilities leadership
• Coordinate property management, maintenance, janitorial, catering, and other approved service providers to deliver timely, reliable services that meet workplace standards
• Monitor vendor performance, service schedules, preventive maintenance, repairs, inspections, contracts, and documentation, escalating significant service, cost, contract, or performance risks to the Facilities Manager
• Maintain accurate Facilities records, preventive maintenance schedules, service reports, inspection records, equipment information, vendor documentation, and other operational records
• Drive workplace hospitality by maintaining appropriate inventory levels for office, kitchen, pantry, and hospitality supplies and coordinating food, beverage, catering, and event services
• Coordinate Facilities logistics for leadership visits, client meetings, employee events, office celebrations, and large meetings, ensuring spaces, hospitality, AV/IT coordination, and other support are ready
• Maintain workplace standards across kitchens, pantries, meeting rooms, restrooms, common areas, flooring, and other office spaces by monitoring janitorial services and ensuring corrective actions are completed
• Support employee and visitor access processes, parking, lockers, desk or hoteling systems, physical security procedures, and the timely escalation of access control, secured door, camera, or related security issues
• Support emergency preparedness, drills, training, life-safety requirements, and routine workplace hazard identification to strengthen site readiness and employee safety
• Champion practical sustainability initiatives, including recycling, composting, waste reduction, responsible procurement, green cleaning practices, and employee engagement
• Maintain site-level electricity, water, waste, recycling, composting, utility, and vendor data needed for corporate environmental reporting, ISO 14001 activities, and applicable EHS initiatives
• Support annual Facilities budgets, forecasting, invoice and purchase order processing, expense tracking, cost comparisons, and variance identification to improve financial visibility and control
• Leverage Excel, Word, PowerPoint, Outlook, Smartsheet, ServiceNow, AI productivity tools, and other company systems to maintain accurate records, coordinate work, and communicate operational information
• Identify recurring workplace issues, service gaps, deferred maintenance, unnecessary purchasing, and opportunities to improve efficiency, sustainability, employee experience, and office performance
• Support local, regional, and global Facilities projects and initiatives, building broader exposure to workplace operations and enterprise Facilities programs

Required Qualifications:

• 4+ years of relevant experience in Facilities, Workplace Operations, Corporate Hospitality, Office Coordination, Property Management, or a related field
• Experience coordinating vendors, contractors, maintenance services, hospitality, or workplace services in a professional environment
• Experience supporting Facilities budgets, purchase orders, invoices, expense tracking, and related financial administration
• Experience coordinating meetings, events, leadership visits, or workplace hospitality activities
• Strong customer service orientation with demonstrated ability to create a professional and positive experience for employees, visitors, and business partners
• Strong organizational, planning, prioritization, and follow-through skills, with the ability to manage multiple priorities in a dynamic workplace
• Demonstrated ability to independently manage established day-to-day responsibilities, identify problems, determine appropriate next steps, and escalate issues when necessary
• Strong written and verbal communication skills with the ability to build effective professional relationships across employees, leadership, property management, vendors, and external partners
• Strong attention to detail and demonstrated judgment when handling confidential or sensitive information
• Proficiency with Microsoft Office, particularly Excel, Word, PowerPoint, and Outlook
• Ability to read, write, and communicate fluently in English
• Ability to regularly move throughout the office, including walking and standing, perform periods of computer-based work, and move or lift workplace supplies and materials weighing up to approximately 30 lbs., with or without reasonable accommodation

Preferred Qualifications:

• Bachelor's degree in Facilities Management, Hospitality, Business Administration, or a related field, or an equivalent combination of education and relevant professional experience
• Experience with ServiceNow, Smartsheet, and AI productivity tools
• Knowledge of workplace sustainability, environmental practices, workplace safety, emergency preparedness, green cleaning practices, or EHS programs
• Experience supporting environmental data collection, corporate sustainability reporting, or ISO 14001 activities
• Relevant Facilities, sustainability, safety, hospitality, or project management certifications

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at[email protected].

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.