Program Manager, Talent Development

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Are you passionate about turning talent strategies into programs that create a meaningful employee and manager experience?

Would you like to work in a global, innovative, and dynamic organization where you can contribute across multiple areas of Talent Development? This opportunity may be for you.

What This Role Is

Our Talent Development team is focused on building the capabilities, skills, and talent practices needed to support Genesys' business strategy and create a high-performance culture.

We are looking for a Program Manager, Talent Development to manage and support key global talent initiatives across areas such as Performance Management, Talent Management, Skills, Career Development, and Employee Development.

A key area of responsibility will be the program management of BetterUp, partnering with HR, IT, business stakeholders, and our external partner to support the program's ongoing evolution, adoption, and integration into our broader Talent Development strategy.

Key Responsibilities

• Lead the program management of BetterUp, coordinating priorities, timelines, stakeholders, communications, adoption, measurement, and ongoing program enhancements.
• Manage and contribute to global Talent Development initiatives across Performance Management, Talent Management, Skills, Career Development, and Employee Development.
• Coordinate cross-functional project teams and ensure alignment, accountability, and effective execution across multiple workstreams.
• Identify project dependencies, risks, and issues, proactively developing solutions and escalating when appropriate.
• Partner with HRBPs and business stakeholders to understand business needs, gather feedback, and translate insights into program improvements.
• Leverage data, employee feedback, and program metrics to evaluate effectiveness, demonstrate impact, and identify opportunities for improvement.
• Support change management, communications, enablement, and adoption activities associated with Talent Development programs and technologies.
• Facilitate meetings, workshops, working sessions, and stakeholder discussions to drive decisions and move initiatives forward.
• Bring a continuous improvement and innovation mindset, exploring how technology and AI can simplify talent processes and create better employee and manager experiences.

You’ll report to the Talent Development Senior Director and work closely with the broader Talent Development team and partners across HR and the business.

The role is based in Budapest, Hungary, and will operate in a global environment, partnering closely with colleagues and stakeholders across multiple geographies and time zones, including the US.

What You’ll Bring to the Table

You are a strong program manager who enjoys working at the intersection of people, processes, and technology. You can take an idea or business need and translate it into a structured plan, bring the right stakeholders together, and drive execution through completion.

You are comfortable operating in a global corporate environment, managing multiple priorities, and working with stakeholders at different levels of the organization. You are curious about Talent Development and interested in how technology, data, skills, coaching, and AI can improve the way employees grow and perform.

You combine attention to detail with the ability to understand the broader business context and are comfortable navigating ambiguity and evolving priorities.

Desired Skills and Experience

• Relevant professional experience in Talent Development, Talent Management, Human Resources, Program Management, Project Management, or related areas.
• Experience using AI-enabled tools or emerging technologies to improve processes, employee experiences, or ways of working.
• Demonstrated experience managing complex projects or programs in a global corporate environment.
• Strong project and program management skills, including planning, prioritization, stakeholder management, risk management, and execution.
• Experience partnering across functions and geographies, including with HR, business stakeholders, technology teams, and/or external vendors.
• Knowledge of or exposure to Talent Development areas such as Performance Management, Talent Management, Skills, Career Development, Learning, Coaching, or Employee Development.
• Experience implementing or managing HR technology, digital platforms, or technology-enabled programs is preferred.
• Strong analytical and problem-solving capabilities, with the ability to use data and insights to support decisions and demonstrate program impact.
• Strong communication, facilitation, and stakeholder management skills.
• Ability to manage multiple priorities and work independently in a fast-paced and evolving environment.

Working at Genesys

• AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at[email protected].

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.