Sales Operations Analyst

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Sales Operations Analyst

São Paulo, Brazil - Hybrid

Role Overview:

The Sales Operations Analyst is a key member of the Revenue Operations team, partnering with sales leaders across Latin America to improve forecasting, pipeline visibility, reporting, and operational performance. This role serves as a primary operational point of contact for the region, translating sales data into clear insights that support better decisions. You will work closely with regional and global teams, gaining exposure to senior leadership and go-to-market initiatives while helping Revenue Operations scale effectively across Latin America.

Key Responsibilities:

• Track and analyze key sales metrics, including bookings, quota attainment, pipeline, forecast accuracy, win-loss, indirect bookings, cloud mix, and strategic campaigns.
• Participate in weekly sales forecast calls, providing accurate reporting and insights to sales management.
• Serve as the regional escalation point for forecasting, quota, bookings, reporting, process, and Salesforce issues across Latin America.
• Partner with the Latin America Operations Director and sales leaders to strengthen operating cadence, Salesforce hygiene, and regional execution.
• Manage regional reporting requirements, promoting the use of centralized dashboards while ensuring local needs are reflected in global reporting initiatives.
• Support Quarterly Business Reviews with quota and pipeline reports, sales metrics, analysis, and executive presentations.
• Monitor deals during close periods, partnering with Account Executives and Revenue Operations Specialists to resolve booking and process issues.
• Analyze sales programs, KPIs, budget, and forecast performance to identify trends, risks, and opportunities.
• Build dashboards that improve visibility into pipeline, key metrics, and strategic initiatives.
• Improve processes, systems, and reporting while supporting projects and providing guidance or training to colleagues when needed.

Required Qualifications:

• 5+ years of experience in Sales Operations, Revenue Operations, or a related area, including experience with Salesforce administration.
• Strong understanding of sales processes, pipeline management, forecasting, bookings, quota attainment, and revenue reporting.
• Experience with systems and tools supporting Salesforce, variable compensation, revenue reporting, and sales forecasting.
• Advanced Excel skills, including formulas, pivot tables, data analysis, and modeling, with strong Power BI experience.
• Experience building and modifying reports in Salesforce CRM Lightning.
• Strong PowerPoint skills, including experience preparing executive-level presentations.
• Strong analytical and problem-solving skills, with attention to detail and sound judgment.
• Strong written and verbal communication skills, with the ability to explain data and complex concepts to different audiences.
• Ability to build relationships and collaborate effectively with senior stakeholders, cross-functional teams, and colleagues across cultures.
• Experience managing projects and providing guidance, coaching, or training when required.
• Bachelor’s degree in Business, Statistics, Computer Science, or a related field is desirable, or equivalent relevant professional experience.

Preferred Qualifications:

• Experience with Tableau and Clari.
• Experience with go-to-market strategy and execution.
• Experience supporting Sales or Revenue Operations across Latin America.
• Track record of presenting data, insights, and recommendations to senior management.

Working at Genesys

• AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

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Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at[email protected].

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.