Senior Manager, Business Development - Enterprise, Strategic & Canada

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Role Overview

As Senior Manager, Business Development, you will own the end-to-end strategy, operating model, and execution of how new enterprise business is generated, qualified, and accelerated across the US Enterprise, Canada, and Strategic Accounts territories. You will lead and develop a high-performing Business Development organization, advancing pipeline sophistication through data, AI-enabled tools, and disciplined execution while building scalable talent development and enablement practices.

You will serve as a strategic partner on regional go-to-market strategy, pipeline priorities, conversion performance, and market expansion -translating business objectives into scalable pipeline programs and identifying opportunities to strengthen enterprise prospect engagement.

Key Responsibilities

Strategy & Execution

• Own the end-to-end Business Development strategy across territories, aligning pipeline generation priorities, resource allocation, and execution with regional revenue and market expansion objectives.
• Drive predictable pipeline creation and improve funnel performance by identifying opportunities to strengthen conversion, pipeline quality, prospect engagement, and alignment with enterprise sales priorities.
• Partner with senior Sales and Marketing leaders on account-based programs, market priorities, target account strategies, and integrated pipeline initiatives.
• Analyze pipeline data, campaign performance, conversion trends, and prospect engagement to identify strategic opportunities and translate insights into improvements.

Leadership & Talent Development

• Lead and develop a high-performing regional BDR organization with clear performance expectations, strengthened leadership capability, and a culture of accountability, growth, and internal mobility.
• Build and scale a talent development engine with individualized development plans, structured skill-building programs, and clear career pathways into Account Executive, Sales Engineering, Marketing, and leadership roles.
• Establish a scalable enablement framework across onboarding, ongoing development, coaching, and certification to accelerate ramp time and raise performance standards.
• Identify and develop high-potential talent, strengthening coaching capability and creating succession pathways.

Building High-Performance Culture

• Establish clear performance expectations, metrics, and accountability structures that drive excellence while fostering psychological safety and trust within the organization.
• Create a competitive yet collaborative environment where team members are empowered to own results, take intelligent risks, and drive continuous improvement.
• Celebrate wins consistently, share learning from setbacks, and maintain transparency on business performance and market conditions to keep the team aligned and motivated.
• Foster a culture of healthy competition internally while maintaining strong cross-functional collaboration with Sales, Marketing, and other teams to drive shared outcomes.
• Model the behaviors and work ethic expected across the organization -demonstrating resilience, growth mindset, and commitment to developing others.

Process & Operations

• Design scalable operating processes, playbooks, and performance standards that create consistency across a distributed team and strengthen institutional capability as the organization grows.
• Oversee regional pipeline forecasting, performance measurement, and operating rhythms, providing senior leadership with actionable insights into pipeline health, risks, and opportunities.
• Drive cross-functional alignment across Sales, Marketing, Revenue Operations, and other stakeholders to remove pipeline barriers and improve execution.
• Champion modern CRM, sales engagement, analytics, and AI-enabled prospecting capabilities, identifying opportunities to improve productivity and decision-making.

Scaling & Influence

• Collaborate with global stakeholders to share successful operating models and help establish repeatable standards that scale across teams.
• Influence Business Development practices beyond the region, contributing to the evolution of organizational capabilities.

Required Qualifications

• 10+ years in SaaS or cloud Business Development, Sales Development, Inside Sales, or related revenue functions
• 4+ years of progressive people leadership, including demonstrated success leading BDR/SDR teams in complex enterprise sales environments
• Proven track record building and executing pipeline generation strategies that support enterprise revenue growth
• Demonstrated success developing high-performing teams and creating meaningful career progression for sales talent
• Strong understanding of enterprise sales motions, including complex buying cycles, strategic account engagement, and account-based approaches
• Experience leading regional or distributed teams and establishing scalable operating rhythms and enablement practices
• Demonstrated ability to translate pipeline, conversion, and engagement data into strategic business insights
• Strong proficiency with Salesforce, Salesloft, Tableau, or comparable CRM, sales engagement, and analytics platforms
• Demonstrated ability to influence senior stakeholders and drive alignment across Sales, Marketing, Revenue Operations, and cross-functional organizations
• Strong business acumen, executive communication, coaching, and organizational leadership capabilities
• Track record building and scaling high-performance cultures with clear accountability, competitive spirit, and strong internal mobility

Preferred Qualifications

• Experience building or scaling Business Development organizations within multinational, enterprise SaaS, or high-growth technology environments
• Experience developing frontline talent and future leaders, including structured career development and succession planning
• Strong background in account-based marketing and multi-threaded enterprise prospecting
• Experience implementing AI-enabled prospecting, sales engagement, or analytics capabilities within a revenue organization
• Ability to quickly understand and credibly articulate complex cloud, customer experience, and AI-powered technology solutions

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at[email protected].

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.