Engineer - Infrastructure Services N 4A

Engineer - Infrastructure Services N

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• management by coordinating regular scans, analyzing findings, prioritizing remediation based on risk/criticality, deploying patches/configuration fixes, validating closure via re-scan, and documenting results through ServiceNow change/incident records to maintain compliance
• Application/platform support: Install and administer MATLAB enterprise applications, plus Docker and Python application stacks in Linux environments.
• Data center hardware & remote management: Configure and operate HPE/Dell rack/blade servers, including iLO/remote administration, routine health checks, and hands-on physical data center support. Raising the VMS request and escorting the vendors to the Datacenter as per the requirements.
• Daily physical infrastructure inspections: Conduct daily walkthrough inspections of data center infrastructure (servers, racks/cabling, storage, power/UPS, cooling, and environmental indicators), verify system health/alerts, identify risks early, and log/escalate issues to the appropriate teams to ensure operational stability.
• Customer reporting: Prepare and deliver reports per customer requirements (e.g., outage summaries, incident trends, compliance/vulnerability status, patching progress, capacity/utilization, and operational health), ensuring accuracy, on-time delivery, and clear communication of actions, risks, and next steps.
• Storage & backup operations: Working knowledge of NAS/SAN, MSA-DAS/disk enclosures, SAN switches, and enterprise storage platforms (e.g., NetApp, Dell EMC). Support tape operations including inbound/outbound tape movement.
• Customer delivery & teamwork: Gather customer requirements, propose solutions, collaborate across teams to deliver data center infrastructure and new services, and provide advanced troubleshooting and user support.
• Core technical fundamentals & work model: Working knowledge of HTTP, DNS, DHCP, TCP/IP, RAID and basic networking/routing; strong communication/problem-solving; daily onsite presence with some on-call/weekend availability.
• Automation: Automate OS deployment and hardening for Windows, RHEL, and Ubuntu.
• ITIL/ServiceNow operations: Plan and execute regular scheduled outages, incident/ticket management, and lifecycle/decommission activities in alignment with ITIL using ServiceNow.

Qualifications

Bachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network Engineering

Certifications

Blockchain Technology & Management - Amity Future AcademyAmity Future Academy

Required Skills

Agile Methodology, Apple Mac OS, Cisco Identity Services Engine (ISE), Cloud Assessment, Cloud Strategies, Collaboration Tools, Design Thinking, Executive Presence, IBM AIX, IBM Rational ClearCase, Inclusion, Microsoft Azure Advanced Threat Protection, Oracle WebLogic, Personal Effectiveness, Storytelling

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Infrastructure Services N

Remote Type -

Office

Work Shift -

Rotating (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.